Account Manager

honeysales; Berlin; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

honeysales is looking for a Client Success Manager in Berlin, Germany, to act as the primary point of contact for clients, ensuring satisfaction and engagement with services. The ideal candidate will have 1-2 years of experience in Account Management or Customer Success, with a passion for client success and strong communication skills.

This role offers an exciting opportunity to develop client engagement strategies and promote technological adoption to benefit clients.

Qualifikationen

• 1-2 years of experience in Account Management or Customer Success Management.
• Expertise in SaaS or Sales Automation is a strong plus.
• Passionate about helping clients succeed and delivering tangible results.

Aufgaben

• Manage client relationships as the primary point of contact.
• Own renewal and retention targets for assigned accounts.
• Develop and implement Success Plans aligned with client goals.

Kenntnisse

Client Relationship Management

Data-Driven Analysis

Excellent Communication

Team Collaboration

Jobbeschreibung

Responsibilities

• Client Relationship Management: Act as the primary point of contact and trusted advisor for clients, cultivating strong, productive, and meaningful relationships
• Renewals & Retention: Own renewal, retention, and net retention targets for your accounts, ensuring that clients remain satisfied and engaged with honeysales’ offerings
• Strategic Success Planning: Develop and implement Success Plans aligned with client goals, driving feature adoption, usage, and value
• Customer Advocacy: Promote client advocacy by building a deep understanding of their objectives, challenges, and feedback. Actively represent the client’s voice within honeysales, partnering with product teams to guide ongoing product improvements
• Data-Driven Analysis: Regularly monitor and analyze client usage patterns to identify potential risks and opportunities, taking proactive steps to address issues and drive value
• Client Education: Offer ongoing support and education, highlighting new or underutilized honeysales features that could benefit the client’s success and represent potential upsell opportunities
• Collaborative Support: Coordinate with various teams, including Technical Support, Product, and Account Executives, to ensure a seamless and cohesive client experience
• Client Engagement: Schedule regular check-ins, Executive Business Reviews, and other touchpoints to maintain strong, transparent communication and alignment with client goals

Ideal Candidate

• Team Player: Known for your ability to collaborate across teams, you prioritize shared success and contribute positively to team dynamics
• Client-Focused & Solution-Oriented: You are passionate about helping clients succeed and take pride in delivering tangible results
• Curious & Analytical: With a keen interest in learning and growth, you enjoy leveraging data insights to inform strategic decisions
• Curious & passionate about Sales Tech: You understand the challenges and complexities of lead generation, prospecting and building a sales pipeline. At the same time, you are convinced that technology will enable better human outcomes
• Excellent Communicator: Your communication skills, both written and verbal, are top-notch, and you excel at conveying complex ideas in an approachable way. German is a plus but not necessary

Experience

You have 1-2 years of relevant experience in Account Management, Onboarding, Customer Success Management or similar roles, with expertise in SaaS, Sales Automation, or Customer Analytics being a strong plus