1st Level IT Support

Jobtailor; Karlsruhe; Vor Ort; EUR 38.000 - 48.000; Vollzeit

Jobbeschreibung

Responsibilities

• First point of contact for customers and ensuring smooth IT operations
• Receive and handle customer support requests via phone, email, and ticketing system
• Support client technology (Windows environments, workstation systems, peripherals)
• Assist end users with hardware and software issues
• Install, configure and maintain client laptops and mobile devices in customer environments
• User and rights management (e.g., Active Directory) in customer systems
• Support standard applications (Microsoft 365, print systems, VPN)
• Analyze and resolve incidents via remote access or on-site at the customer's location
• Document requests and solutions in the ticketing system
• Escalate more complex cases to second level support
• Participate in rollouts, updates, and IT projects at customer sites

Requirements

• Completed vocational training in IT (e.g., IT specialist) is an advantage
• Some experience in IT support or a customer-focused helpdesk is desirable
• Good knowledge of Windows operating systems and common standard software
• Basic understanding of networks, clients and IT infrastructures
• Strong service and customer orientation
• Structured and solution-oriented working style
• Team player with strong communication skills
• Very good German language skills are mandatory