- First point of contact for IT inquiries and technical issues (First-Level Support).
- Analyze, resolve and document hardware and software issues in our ticketing system.
- Set up, install and configure workstation systems, mobile devices and peripherals.
- Assist our employees with IT-related questions.
- Participate in IT rollouts, office moves and internal IT projects.
Requirements
- Completed vocational training as an IT Specialist for System Integration (m/f/d), IT systems electronics technician (m/f/d), or a comparable technical qualification.
- Initial professional experience in IT support, help desk or system administration is an advantage.
- Knowledge of Windows operating systems, Microsoft 365 and basic networking technologies.
- Enthusiasm for practical IT tasks and a strong hands‑on mentality.
- Analytical and solution‑oriented working style, with a friendly and service‑oriented manner.
- Very good German language skills, spoken and written (C1); English skills are an advantage.
Core Competencies
Demonstrates expertise in IT support and system integration, with strong analytical and solution‑oriented skills. Proficient in Windows operating systems and Microsoft 365, with a focus on hands‑on IT tasks and effective communication in both German and English.
Highest‑signal resume keywords
- IT Support
- Windows Operating Systems
- Microsoft 365
- Analytical Skills
- German Language Skills (C1)
ATS Optimization Keywords
Hard Skills
- System Integration
- Help Desk Support
- Ticketing System Management
- Basic Networking Technologies
- Workstation Setup
- Mobile Device Configuration
Soft Skills
- Service‑Oriented
- Friendly Communication
- Solution‑Oriented
Certifications & Qualifications
- Vocational Training as IT Specialist for System Integration
- IT Systems Electronics Technician
Industry Keywords
- First‑Level Support
- IT Rollouts
- Office Moves
- Internal IT Projects