System Engineer – Service Desk

Jobtailor; Landsberg am Lech; Vor Ort; EUR 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Jira

ServiceNow

Zusammenfassung

Jobtailor in Landsberg am Lech, Bavaria, is seeking an IT support specialist to join our service desk. You will handle 1st and 2nd line support for clients, manage incidents, and assist end users at customer sites.

You'll install and configure hardware and software, work with O365/M365 and Azure AD, and coordinate with colleagues to ensure smooth operations. Fluency in German and English, plus strong communication, are essential.

Qualifikationen

• Completed vocational training as an IT specialist or equivalent experience.
• Practical experience in IT support (1st/2nd line) and user helpdesk.
• Proficient with ticketing systems (Jira, ServiceNow) and good German and English skills.
• Strong communicator and able to work independently as part of a team.

Aufgaben

• Provide 1st and 2nd level support in client management (O365, M365, Azure AD).
• Administer and support clients and end users.
• Direct contact with end users at the service desk and at customer sites.
• Install and configure hardware and software components.
• Troubleshoot and resolve incidents.

Jobbeschreibung

Responsibilities

• 1st and 2nd level support in client management (O365, M365, Azure AD)
• Administration and support of clients and end users
• Direct contact with end users at the service desk and at customer sites
• Installation and configuration of hardware and software components
• Troubleshooting and incident resolution

Requirements

• Completed vocational training as an IT specialist (m/f/d) or a career changer with relevant experience
• Practical experience in IT support (first and second level), customer support, telephone support or user helpdesk
• Confident use of ticketing systems (e.g. Jira, ServiceNow)
• Good written and spoken German
• Good English skills
• Strong communicator and team player with an independent working style