Bilingual Senior Customer Service Representative - English-Spanish - WFH

TTEC; Puerto Bogotá; Remote; COP 26,405,000 - 31,627,000; Full time

Benefits offered by this job

Meal allowance

Connectivity support

Job summary

TTEC is hiring a Bilingual Senior Customer Service Representative (English-Spanish) to work remotely from Bogota, Colombia. You will own escalated calls, research solutions, and guide customers with a caring approach while supporting a global client program.

Expect a collaborative culture, ongoing training, and a base wage complemented by meal and connectivity support, all within a flexible remote setup.

Qualifications

• 2+ years of customer service experience and some post-secondary education.
• Decision-making with researching potential solutions and making recommendations.
• Solution-oriented mindset to ensure happy customers.
• Lead by example and collaborate with your team to support client programs.
• Computer experience and high-speed internet (>15 Mbps).

Responsibilities

• Handle escalated or complex customer calls with ownership.
• Answer incoming communications and conduct research to resolve issues.

Skills

Customer service

Decision making

Problem solving

Team collaboration

Computer literacy

High-speed internet

Education

Some post-secondary education

Job description

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Senior Customer Service Representative - English-Spanish working remotely in Bogota, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 2 or more years of customer service experience plus some post-secondary education
• Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
• A solution-oriented mindset to ensure happy customers
• You lead by example and work with your team to contribute to the overall success of your client program
• Computer experience
• High speed internet (> 15mbps)

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And a competitive base wage of 2.600.000 COL, meal allowance of 462.500 COL, connectivity support of 200.000 COL, and the benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different angles and for you to bring value to the table in your own unique way.

Primary Location

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different advantage points and allows every individual to bring value to the table in their own unique way.