VIP Account Manager – iGaming Growth & Retention

Growe Talents; Colombia; Presencial; COP 78.120.000 - 122.760.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellness

Global Medical Coverage

Growth Opportunities

Performance-Driven Rewards

Dynamic Work Environment

Descripción de la vacante

Growe Talents is seeking an Account Manager/VIP Manager to nurture relationships with high‑value clients in iGaming and fintech services. You will be the primary contact for assigned accounts, delivering personalized service, proactive communication, and strategic insights to improve retention and revenue.

The role emphasizes data‑driven decision making, cross‑selling opportunities, and collaboration with Payments, Risk, Marketing, and Support to ensure client success.

Formación

• Fluency in Spanish (mandatory).
• Advanced command of English (written and spoken).
• Previous experience as an Account Manager, VIP Manager or similar.

Responsabilidades

• Manage and maintain relationships with VIP/high‑value clients.
• Act as the main point of contact for assigned accounts.
• Provide personalized service and proactive communication.
• Monitor client activity and performance metrics.
• Identify opportunities for upselling and cross‑selling.
• Develop strategies to increase client retention and lifetime value.
• Handle escalations and complex client issues efficiently.
• Coordinate with internal departments (Payments, Risk, Marketing, Support).
• Track KPIs related to retention, reactivation, and revenue growth.
• Stay updated on products, promotions, and market trends.

Conocimientos

Spanish fluency

Advanced English

Account management

Descripción del empleo

Growe Talents is seeking an Account Manager/VIP Manager to nurture relationships with high‑value clients in iGaming and fintech services. You will be the primary contact for assigned accounts, delivering personalized service, proactive communication, and strategic insights to improve retention and revenue.

The role emphasizes data‑driven decision making, cross‑selling opportunities, and collaboration with Payments, Risk, Marketing, and Support to ensure client success.