VIP Client Growth & Retention Manager

Growe; Colombia; Presencial; COP 36.000.000 - 72.000.000; Jornada completa

Descripción de la vacante

Growe seeks an Account Manager to oversee VIP clients in the iGaming and fintech space from our Colombia base. You will act as the primary contact for assigned accounts, deliver personalized service, analyze client performance, and drive retention and revenue growth through proactive communication and strategicupselling.

Ideal candidates have experience in Account Management or VIP roles, strong sales skills, and familiarity with iGaming/online services.

Formación

• Fluent in Spanish (mandatory).
• Good command of English (written and spoken).
• Previous experience as Account Manager/VIP Manager or similar role.

Responsabilidades

• Manage and maintain relationships with VIP/high-value clients.
• Act as the main point of contact for assigned accounts.
• Provide personalized service and proactive communication.
• Monitor client activity and performance metrics.
• Identify opportunities for upselling and cross-selling.
• Develop strategies to increase client retention and lifetime value.
• Handle escalations and complex client issues.
• Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.).
• Track KPIs related to retention, reactivation, and revenue growth.
• Stay updated on products, promotions, and market trends.
• Comply with company policies and security standards.

Conocimientos

Spanish fluency

English proficiency

Account management

Sales & negotiation

Data analysis

Descripción del empleo

Growe seeks an Account Manager to oversee VIP clients in the iGaming and fintech space from our Colombia base. You will act as the primary contact for assigned accounts, deliver personalized service, analyze client performance, and drive retention and revenue growth through proactive communication and strategicupselling.

Ideal candidates have experience in Account Management or VIP roles, strong sales skills, and familiarity with iGaming/online services.