VIP Account Manager

Growe; Colombia; Presencial; COP 36.000.000 - 72.000.000; Jornada completa

Descripción de la vacante

Growe seeks an Account Manager to oversee VIP clients in the iGaming and fintech space from our Colombia base. You will act as the primary contact for assigned accounts, deliver personalized service, analyze client performance, and drive retention and revenue growth through proactive communication and strategicupselling.

Ideal candidates have experience in Account Management or VIP roles, strong sales skills, and familiarity with iGaming/online services.

Formación

• Fluent in Spanish (mandatory).
• Good command of English (written and spoken).
• Previous experience as Account Manager/VIP Manager or similar role.

Responsabilidades

• Manage and maintain relationships with VIP/high-value clients.
• Act as the main point of contact for assigned accounts.
• Provide personalized service and proactive communication.
• Monitor client activity and performance metrics.
• Identify opportunities for upselling and cross-selling.
• Develop strategies to increase client retention and lifetime value.
• Handle escalations and complex client issues.
• Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.).
• Track KPIs related to retention, reactivation, and revenue growth.
• Stay updated on products, promotions, and market trends.
• Comply with company policies and security standards.

Conocimientos

Spanish fluency

English proficiency

Account management

Sales & negotiation

Data analysis

Descripción del empleo

We operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. We focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth.

Growe welcomes those who are excited to:

Manage and maintain relationships with VIP / high-value clients;

Act as the main point of contact for assigned accounts;

Provide personalized service and proactive communication;

Monitor client activity and performance metrics;

Identify opportunities for upselling and cross-selling;

Develop strategies to increase client retention and lifetime value;

Handle escalations and complex client issues efficiently;

Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);

Track KPIs related to retention, reactivation, and revenue growth;

Stay updated on products, promotions, and market trends;

Comply with company policies and security standards.

We need your professional experience:

Fluency in Spanish (mandatory);

Good command of English (written and spoken);

Previous experience as an Account Manager, VIP Manager, or similar role;

Experience in iGaming / fintech / online services (preferred);

Analytical mindset with ability to interpret client data;

Results-driven with strong focus on revenue and retention.

We appreciate if you have those personal features:

Strong sales, negotiation, and communication skills;

High level of responsibility;

Experience or strong ability in cross-selling and identifying revenue opportunities;

Proactive mindset, with the ability to anticipate client needs and take initiative;

Creative and out-of-the-box thinking to solve problems and enhance user engagement.

We are seeking those who align with our core values:

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Let’s work together! Let’s work together!

Let’s work together! Let’s work together!