Global SaaS Account Manager - Customer Success & Growth

roca-alliances-sa; Colombia; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

International work environment

Commission‑based earnings

Descripción de la vacante

Simpro Group is seeking an Account Manager / Customer Success Professional to drive retention, relationships, and portfolio growth for a global technology client. You will be the primary contact for your customers, guiding adoption and delivering measurable value.

Responsibilities include managing expansion opportunities, collaborating with cross‑functional teams, and advising clients on strategic outcomes in a fast‑paced international environment. Night shifts are part of the role.

Formación

• 3+ years in B2B Account Management, Customer Success, or related client-facing SaaS roles.
• Commercial mindset with ability to identify growth opportunities and drive revenue expansion.
• Excellent English and strong communication, relationship-building, and stakeholder management skills.

Responsabilidades

• Manage a portfolio of customers as trusted advisor to maximize value from Simpro’s solutions.
• Identify upsell and cross-sell opportunities and own expansion/renewal cycles.
• Guide customers through adoption, promote best practices, and improve workflow efficiency.
• Collaborate with Sales, Support, and Product to ensure seamless customer experiences.

Conocimientos

Fluent English

Commercial mindset

Communication

Cross‑functional collaboration

Tech‑savvy

Herramientas

CRM software

Descripción del empleo

Simpro Group is seeking an Account Manager / Customer Success Professional to drive retention, relationships, and portfolio growth for a global technology client. You will be the primary contact for your customers, guiding adoption and delivering measurable value.

Responsibilities include managing expansion opportunities, collaborating with cross‑functional teams, and advising clients on strategic outcomes in a fast‑paced international environment. Night shifts are part of the role.