VIP Account Manager

Growe Talents; Colombia; Presencial; COP 78.120.000 - 122.760.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellness

Global Medical Coverage

Growth Opportunities

Performance-Driven Rewards

Dynamic Work Environment

Descripción de la vacante

Growe Talents is seeking an Account Manager/VIP Manager to nurture relationships with high‑value clients in iGaming and fintech services. You will be the primary contact for assigned accounts, delivering personalized service, proactive communication, and strategic insights to improve retention and revenue.

The role emphasizes data‑driven decision making, cross‑selling opportunities, and collaboration with Payments, Risk, Marketing, and Support to ensure client success.

Formación

• Fluency in Spanish (mandatory).
• Advanced command of English (written and spoken).
• Previous experience as an Account Manager, VIP Manager or similar.

Responsabilidades

• Manage and maintain relationships with VIP/high‑value clients.
• Act as the main point of contact for assigned accounts.
• Provide personalized service and proactive communication.
• Monitor client activity and performance metrics.
• Identify opportunities for upselling and cross‑selling.
• Develop strategies to increase client retention and lifetime value.
• Handle escalations and complex client issues efficiently.
• Coordinate with internal departments (Payments, Risk, Marketing, Support).
• Track KPIs related to retention, reactivation, and revenue growth.
• Stay updated on products, promotions, and market trends.

Conocimientos

Spanish fluency

Advanced English

Account management

Descripción del empleo

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands‑on expertise, Growe helps businesses navigate the fast‑evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Manage and maintain relationships with VIP / high‑value clients;

• Act as the main point of contact for assigned accounts;

• Provide personalized service and proactive communication;

• Monitor client activity and performance metrics;

• Identify opportunities for upselling and cross‑selling;

• Develop strategies to increase client retention and lifetime value;

• Handle escalations and complex client issues efficiently;

• Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);

• Track KPIs related to retention, reactivation, and revenue growth;

• Stay updated on products, promotions, and market trends;

• Comply with company policies and security standards.

Experience you’ll need to bring:

• Fluency in Spanish (mandatory);

• Advanced command of English (written and spoken);

• Previous experience as an Account Manager, VIP Manager, or similar role;

• Experience in iGaming / fintech / online services (preferred);

• Analytical mindset with ability to interpret client data;

• Results‑driven with strong focus on revenue and retention.

It’s a perfect match if you have those personal features:

• Strong sales, negotiation, and communication skills;

• Experience or strong ability in cross‑selling and identifying revenue opportunities;

• High level of responsibility;

• Proactive mindset, with the ability to anticipate client needs and take initiative;

• Creative and out-of-the-box thinking to solve problems and enhance user engagement.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment;