Global Chat Support Specialist | Flexible Shifts

Preply; Bogotá; A distancia; COP 26.784.000 - 40.176.000; Jornada completa

Descripción de la vacante

Preply is seeking a Customer Support professional in Bogotá to assist users via chat and email, resolve issues, and relay feedback to product teams. The role emphasizes strong written communication and customer-centric service.

You’ll join a diverse, international team, work within a fast-paced environment, and contribute to improving learner experiences on our platform with clear KPIs and ongoing training.

Formación

• Previous experience providing support through live chats.
• Fluency in English.
• Strong technical and analytical skills.
• Ability to provide proactive and innovative solutions.
• Outstanding written and verbal skills.
• Ability to understand customer's needs.
• Ability to work in teams.
• A customer-centric, empathetic mindset with excellent listening skills.
• An ability to focus on what counts, creating simple solutions to deliver fast results.
• A passion for learning and desire for self-improvement.
• Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD
• Internet connection of at least 30mbs

Responsabilidades

• Answer customers’ questions and resolving any issues that they may be facing;
• Identify problem areas and flagging them to the concerned team;
• Ensure customer satisfaction, and work on collecting and tracking user’s feedback;
• Work closely with the product teams to resolve issues and share customer feedback;

Conocimientos

English fluency

Live chat support

Written communication

Problem-solving

Teamwork

Customer-centric mindset

Descripción del empleo

Preply is seeking a Customer Support professional in Bogotá to assist users via chat and email, resolve issues, and relay feedback to product teams. The role emphasizes strong written communication and customer-centric service.

You’ll join a diverse, international team, work within a fast-paced environment, and contribute to improving learner experiences on our platform with clear KPIs and ongoing training.