Technical Writer - End User Documentation

Yuxi Global; Medellín; Remote; COP 45,000,000 - 65,000,000; Full time

Job summary

Veritas Automata is seeking a Technical Writer to develop and maintain end-user documentation for a complex clinical trial platform. You will translate technical functionality into clear user guides, job aids, and knowledge base articles, coordinating with product owners and the training team.

You will work remotely, contribute to release content, and progressively grow into e-learning and video tutorials. A background in software/SaaS documentation and familiarity with Zendesk, Confluence, or

Qualifications

• 5+ years of technical writing or documentation experience for software or SaaS.
• Ability to translate highly technical information into clear, user-friendly content.
• Experience with a knowledge base or content management platform such as Zendesk, Confluence, or SharePoint.
• Demonstrated technical aptitude and the ability to learn complex software quickly.
• Strong attention to detail, accuracy, and critical thinking.

Responsibilities

• Develop and manage knowledge base articles, user guides, and training resources.
• Ensure content aligns with release notes and product updates.
• Write clear technical documentation that translates complex functionality for users.
• Determine where new content belongs within the knowledge base and how it connects across the platform.
• Create training assets such as manuals and competency assessments; delivered as completed assets.
• Collaborate with product owners and the Technology Training team to ensure accuracy and review feedback.
• Work with Customer Success to understand clinical research context and the platform.
• Keep templates and materials current with the Technology Training team.
• Support monitoring of knowledge base effectiveness.
• Over time, grow into e-learning development and video tutorials.

Skills

Technical writing

Content translation

Attention to detail

Collaboration

Education

Bachelor’s degree in clinical/science/health-related/technical communication

Tools

Zendesk

Confluence

SharePoint

Job description

Technical Writer - End User Documentation

• Contract

Veritas Automata is a technology consulting and software development company dedicated to delivering innovative solutions that drive business success. Combining expertise in automation, AI, cybersecurity, and advanced technology, we help organizations improve efficiency, strengthen resilience, and accelerate growth.

We work with clients across industries to solve complex business and technology challenges through practical, scalable solutions, and we place experienced operators alongside client teams to extend their capacity. Our culture values innovation, accountability, collaboration, and continuous learning, creating opportunities for talented professionals to make a meaningful impact.

The Technical Writer - End User Documentation develops and manages product training and knowledge content for a complex clinical trial technology platform. This role goes beyond technical writing. It requires understanding how functionality fits into end‑user workflows and the broader content ecosystem. The Technical Writer - End User Documentation works closely with product owners, Customer Engagement, and technical team members to ensure training and knowledge materials are accurate, well‑structured, and developed to a high standard.

Role Responsibilities

Develop and maintain knowledge base articles, job aids, user guides, and training resources alongside each of the four annual software releases.

Use release overviews and release notes as the source of truth so content is complete and accurate at the time of each release.

Write clear, precise technical documentation that translates complex functionality into language users can understand.

Determine where new content belongs within the knowledge base, and how functionality connects across the platform, user roles, and processes.

Create training assets such as training presentations, training manuals, curriculum materials, and competency assessments. These are delivered as completed assets, not presented live.

Work with product owners, who serve as subject matter experts, to confirm accuracy. Incorporate review feedback from product owners and the Manager, Technology Training.

Work with the Customer Success team to build an understanding of clinical research context and the platform.

Keep team templates and existing materials current with the Technology Training team.

Support monitoring of knowledge base effectiveness.

Over time, grow into e‑learning development, video tutorials, and other learning formats

Role Clarifications

This role does not include instructor‑led training, in person or virtual.

This role does not interact directly with external customers.

Requirements

5+ years of technical writing or documentation experience for software or SaaS platforms, including long‑form technical documentation.

Proven ability to translate highly technical information into clear, user‑friendly content.

Experience with a knowledge base or content management platform such as Zendesk, Confluence, or SharePoint.

Demonstrated technical aptitude and the ability to learn complex software quickly.

Strong attention to detail, accuracy, and critical thinking. Understands context rather than only transcribing requirements.

Collaborative and comfortable asking subject matter experts questions, and receptive to review and feedback.

A disciplined self‑starter who can work independently in a remote environment.

Excellent organizational and time‑management skills, with the ability to meet release deadlines.

Preferred Qualifications

Bachelor’s degree in a clinical, science, health‑related, or technical communication field.

Experience in clinical research, life sciences, healthcare, or IT industry.

Experience with e‑learning authoring or video tutorial tools.

Experience working with agile development teams and release cycles.