Mid Technical Writer

Lean Solutions Group; Medellín; Remote; COP 115,554,000 - 181,584,000; Full time

Job summary

Global Technology Services is seeking a Mid Level Technical Writer to convert complex information into clear, user-friendly documentation. You will partner with software developers, engineers, and analysts to create manuals, user guides, knowledge bases, and other content to enhance user experience.

Ideal candidates have 3+ years of technical writing, a strong portfolio, and experience with Postman; familiarity with Agile is essential.

Qualifications

• 3+ years of experience in corporate or technical writing.
• Strong writing portfolio demonstrating quality.
• Experience documenting existing code and APIs in Postman.
• Advanced knowledge of Agile methodologies.

Responsibilities

• Collaborate with software development, engineering, and QA departments to understand the product and documentation requirements.
• Design technical documentation that meets internal standards and transforms a complex topic into clear and understandable content.
• Analyze existing and potential content to provide corrections, suggestions, and enhancements.
• Strictly follow internal and external editorial guidelines for articles, blogs, emails, and other content requirements.
• Conduct technical interviews to understand the product and the documentation requirements.
• Coordinate content writing efforts and editorial processes with the team to create knowledge bases and other information structures.

Skills

Technical writing

Writing portfolio

Agile methodologies

Tools

MS Office

Google Suite

SEO tools

Postman

ReadMe / Mintlify

Job description

Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, Philippines and the United States, contributing to cutting-edge developments in multiple industries.

Position Title: Mid Technical Writer

Location: LATAM

We are looking for a dynamic, highly motivated, and skilled Mid Level Technical Writer to convey complex information and functionalities into readable, user-friendly documentation.

What you will be doing:

We seek a skilled professional capable of producing high-quality written content across various products and services. The selected candidate will collaborate closely with software developers, engineers, and analysts to create technical documents, including guidelines, manuals, user guides, knowledge bases, and other tools to enhance the user experience and ensure content quality. Your responsibilities will include:

• Collaborate with software development, engineering, and QA departments to understand the product and documentation requirements.

• Design technical documentation that meets internal standards and transforms a complex topic into clear and understandable content.

• Analyze existing and potential content to provide corrections, suggestions, and enhancements.

• Strictly follow internal and external editorial guidelines for articles, blogs, emails, and other content requirements.

• Conduct technical interviews to understand the product and the documentation requirements.

• Coordinate content writing efforts and editorial processes with the team to create knowledge bases and other information structures.

Required Skills & Experience

To excel in this role, you should possess:

• 3+ years of experience in corporate or technical writing.

• Good knowledge of technical writing principles, strong writing skills, and solid writing portfolio.

• Basic knowledge of MS Office Suite, Google Suite, and SEO tools, and a basic understanding of software development principles.

• Experience documenting existing code and stories on Postman.

• Advanced knowledge of Agile methodologies.

Nice to have:

• Familiarity with version control systems like Git (GitHub/Bitbucket).

• Exposure to Jenkins or similar tools for deployment jobs.

• Familiarity with VS Code to edit content and push changes.

• Experience with documentation platforms such as ReadMe, Mintlify, or self-hosted tools.

Soft Skills

• Strong written communication skills.

• Ability to collaborate effectively with cross-functional teams (developers, engineers, analysts).

• Attention to detail and commitment to producing high-quality content.

• Ability to simplify complex concepts for various audiences.

• Problem-solving skills to enhance user experience.

• Time management and ability to meet deadlines.

• Adaptability to work on diverse projects and products.

• Critical thinking and analytical skills for content quality assurance.

• Self-motivated.

Why you will love GTS:

• Join a powerful tech workforce and help us change the world through technology

• Professional development opportunities with international customers

• Collaborative work environment

• Career path and mentorship programs that will lead to new levels.

Join GTS and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. GTS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.