Technical Writer - End User Documentation

Veritas Automata; Medellín; A distancia; COP 30.000.000 - 60.000.000; Jornada completa

Descripción de la vacante

Veritas Automata is seeking a Technical Writer - End User Documentation to develop product training and knowledge content for a complex clinical trial platform. You will translate technical concepts into user-friendly material and collaborate with product, Customer Engagement, and engineering teams to ensure accuracy and consistency across releases.

Responsibilities include creating knowledge base articles, guides, training materials, and assessments; aligning content with quarterly software

Formación

• 5+ years of technical writing or documentation experience for software or SaaS platforms.
• Ability to translate highly technical information into clear, user-friendly content.
• Experience with a knowledge base or content management platform (Zendesk/Confluence/SharePoint).
• Demonstrated technical aptitude and ability to learn complex software quickly.
• Strong attention to detail, accuracy, and context understanding.
• Collaborative and receptive to review and feedback.
• Self-starter who can work independently in a remote environment.
• Excellent organizational and time-management skills, with the ability to meet release deadlines.

Responsabilidades

• Develop and maintain knowledge base articles, job aids, user guides, and training resources aligned with four annual software releases.
• Use release notes as the source of truth to ensure content is complete and accurate at each release.
• Write clear, precise documentation that translates complex functionality into user-friendly language.
• Determine where new content belongs in the knowledge base and how it connects across platforms and processes.
• Create training assets such as presentations, manuals, curricula, and competency assessments; delivered as completed assets.
• Collaborate with product owners to confirm accuracy and incorporate feedback from the Manager, Technology Training.
• Work with Customer Success to understand clinical research context and platform usage.
• Keep templates and materials current with the Technology Training team.
• Support monitoring of knowledge base effectiveness.
• Grow into e-learning development, video tutorials, and other formats over time.

Conocimientos

Technical writing

Content translation

Knowledge-base platforms

Attention to detail

Collaboration

Independent remote work

Time management

Educación

Bachelor’s degree in clinical/science/health-related/technical communication

Herramientas

Zendesk

Confluence

SharePoint

Descripción del empleo

Job Description

The Technical Writer - End User Documentation develops and manages product training and knowledge content for a complex clinical trial technology platform. This role goes beyond technical writing. It requires understanding how functionality fits into end-user workflows and the broader content ecosystem. The Technical Writer - End User Documentation works closely with product owners, Customer Engagement, and technical team members to ensure training and knowledge materials are accurate, well-structured, and developed to a high standard.

Role Responsibilities

• Develop and maintain knowledge base articles, job aids, user guides, and training resources alongside each of the four annual software releases.
• Use release overviews and release notes as the source of truth so content is complete and accurate at the time of each release.
• Write clear, precise technical documentation that translates complex functionality into language users can understand.
• Determine where new content belongs within the knowledge base, and how functionality connects across the platform, user roles, and processes.
• Create training assets such as training presentations, training manuals, curriculum materials, and competency assessments. These are delivered as completed assets, not presented live.
• Work with product owners, who serve as subject matter experts, to confirm accuracy. Incorporate review feedback from product owners and the Manager, Technology Training.
• Work with the Customer Success team to build an understanding of clinical research context and the platform.
• Keep team templates and existing materials current with the Technology Training team.
• Support monitoring of knowledge base effectiveness.
• Over time, grow into e-learning development, video tutorials, and other learning formats

Role Clarifications

• This role does not include instructor-led training, in person or virtual.
• This role does not interact directly with external customers.

Qualifications

Requirements

• 5+ years of technical writing or documentation experience for software or SaaS platforms, including long-form technical documentation.
• Proven ability to translate highly technical information into clear, user-friendly content.
• Experience with a knowledge base or content management platform such as Zendesk, Confluence, or SharePoint.
• Demonstrated technical aptitude and the ability to learn complex software quickly.
• Strong attention to detail, accuracy, and critical thinking. Understands context rather than only transcribing requirements.
• Collaborative and comfortable asking subject matter experts questions, and receptive to review and feedback.
• A disciplined self-starter who can work independently in a remote environment.
• Excellent organizational and time-management skills, with the ability to meet release deadlines.

Preferred Qualifications

• Bachelor’s degree in a clinical, science, health-related, or technical communication field.
• Experience in clinical research, life sciences, healthcare, or IT industry.
• Experience with e-learning authoring or video tutorial tools.
• Experience working with agile development teams and release cycles.