Remote Technical Writer: End-User Docs & Training

Veritas Automata; Medellín; A distancia; COP 30.000.000 - 60.000.000; Jornada completa

Descripción de la vacante

Veritas Automata is seeking a Technical Writer - End User Documentation to develop product training and knowledge content for a complex clinical trial platform. You will translate technical concepts into user-friendly material and collaborate with product, Customer Engagement, and engineering teams to ensure accuracy and consistency across releases.

Responsibilities include creating knowledge base articles, guides, training materials, and assessments; aligning content with quarterly software

Formación

• 5+ years of technical writing or documentation experience for software or SaaS platforms.
• Ability to translate highly technical information into clear, user-friendly content.
• Experience with a knowledge base or content management platform (Zendesk/Confluence/SharePoint).
• Demonstrated technical aptitude and ability to learn complex software quickly.
• Strong attention to detail, accuracy, and context understanding.
• Collaborative and receptive to review and feedback.
• Self-starter who can work independently in a remote environment.
• Excellent organizational and time-management skills, with the ability to meet release deadlines.

Responsabilidades

• Develop and maintain knowledge base articles, job aids, user guides, and training resources aligned with four annual software releases.
• Use release notes as the source of truth to ensure content is complete and accurate at each release.
• Write clear, precise documentation that translates complex functionality into user-friendly language.
• Determine where new content belongs in the knowledge base and how it connects across platforms and processes.
• Create training assets such as presentations, manuals, curricula, and competency assessments; delivered as completed assets.
• Collaborate with product owners to confirm accuracy and incorporate feedback from the Manager, Technology Training.
• Work with Customer Success to understand clinical research context and platform usage.
• Keep templates and materials current with the Technology Training team.
• Support monitoring of knowledge base effectiveness.
• Grow into e-learning development, video tutorials, and other formats over time.

Conocimientos

Technical writing

Content translation

Knowledge-base platforms

Attention to detail

Collaboration

Independent remote work

Time management

Educación

Bachelor’s degree in clinical/science/health-related/technical communication

Herramientas

Zendesk

Confluence

SharePoint

Descripción del empleo

Veritas Automata is seeking a Technical Writer - End User Documentation to develop product training and knowledge content for a complex clinical trial platform. You will translate technical concepts into user-friendly material and collaborate with product, Customer Engagement, and engineering teams to ensure accuracy and consistency across releases.

Responsibilities include creating knowledge base articles, guides, training materials, and assessments; aligning content with quarterly software