Remote Technical Writer: End-User Documentation (SaaS)

Yuxi Global; Medellín; Remote; COP 45,000,000 - 65,000,000; Full time

Job summary

Veritas Automata is seeking a Technical Writer to develop and maintain end-user documentation for a complex clinical trial platform. You will translate technical functionality into clear user guides, job aids, and knowledge base articles, coordinating with product owners and the training team.

You will work remotely, contribute to release content, and progressively grow into e-learning and video tutorials. A background in software/SaaS documentation and familiarity with Zendesk, Confluence, or

Qualifications

• 5+ years of technical writing or documentation experience for software or SaaS.
• Ability to translate highly technical information into clear, user-friendly content.
• Experience with a knowledge base or content management platform such as Zendesk, Confluence, or SharePoint.
• Demonstrated technical aptitude and the ability to learn complex software quickly.
• Strong attention to detail, accuracy, and critical thinking.

Responsibilities

• Develop and manage knowledge base articles, user guides, and training resources.
• Ensure content aligns with release notes and product updates.
• Write clear technical documentation that translates complex functionality for users.
• Determine where new content belongs within the knowledge base and how it connects across the platform.
• Create training assets such as manuals and competency assessments; delivered as completed assets.
• Collaborate with product owners and the Technology Training team to ensure accuracy and review feedback.
• Work with Customer Success to understand clinical research context and the platform.
• Keep templates and materials current with the Technology Training team.
• Support monitoring of knowledge base effectiveness.
• Over time, grow into e-learning development and video tutorials.

Skills

Technical writing

Content translation

Attention to detail

Collaboration

Education

Bachelor’s degree in clinical/science/health-related/technical communication

Tools

Zendesk

Confluence

SharePoint

Job description

Veritas Automata is seeking a Technical Writer to develop and maintain end-user documentation for a complex clinical trial platform. You will translate technical functionality into clear user guides, job aids, and knowledge base articles, coordinating with product owners and the training team.

You will work remotely, contribute to release content, and progressively grow into e-learning and video tutorials. A background in software/SaaS documentation and familiarity with Zendesk, Confluence, or