Senior Technical Communicator (Marketing Content)

SoftServe Inc.; Colombia; Remote; COP 60,000,000 - 90,000,000; Full time

Job summary

SoftServe Inc. is seeking a senior technical writer to create clear, compelling content that aligns product capabilities with business value.

You will collaborate with Product Marketing, Product Management, and Engineering to produce guides, blogs, white papers, and customer-facing documentation that conveys product value. You will translate complex features into business-focused messaging and maintain accurate, accessible documentation across distribution channels, partnering with global teams

Qualifications

• 5+ years of professional experience in SaaS or software environments.
• Experience creating documentation for enterprise software and messaging to different audiences.
• Fluent written and spoken English with ability to work US hours.

Responsibilities

• Create technical marketing content in partnership with Product Marketing Managers, Product Managers, and Engineering teams, delivering product guides, blogs, solution briefs, white papers, case studies, and customer-facing documentation that clearly communicates product value.
• Translate technical features into business-focused messaging and value propositions, working with relevant stakeholders to make complex product capabilities clear and meaningful to different audiences.
• Develop and maintain product documentation with technical stakeholders, including implementation guides, tutorials, and how-to articles, ensuring information remains accurate, useful, and accessible.
• Partner with Product Marketing Managers, Product Managers, and Engineering teams to develop content that contributes to go-to-market initiatives.
• Ensure consistency in messaging, tone, and product positioning across technical, marketing, and customer-facing deliverables.
• Conduct research and stakeholder interviews to gather the technical and market insights required to develop accurate and relevant content.
• Manage content audits, updates, and documentation lifecycle activities to maintain the quality and relevance of existing materials.
• Collaborate with distributed teams across US time zones to coordinate content development and delivery.

Skills

Technical writing

Content marketing

Stakeholder management

Tools

Confluence

Jira

CMS platforms

Atlassian products

Job description

About The Role

In this role you will create clear, accurate, and engaging technical content for a client's Product Marketing organization, turning complex concepts into accessible customer-facing communications. You will own content that connects product capabilities with business value while collaborating closely with Product Managers, Engineers, and subject matter experts.

In this role you will create clear, accurate, and engaging technical content for a client's Product Marketing organization, turning complex concepts into accessible customer-facing communications. You will own content that connects product capabilities with business value while collaborating closely with Product Managers, Engineers, and subject matter experts.

Responsibilities

• Create technical marketing content in partnership with Product Marketing Managers, Product Managers, and Engineering teams, delivering product guides, blogs, solution briefs, white papers, case studies, and customer-facing documentation that clearly communicates product value.


• Translate technical features into business-focused messaging and value propositions, working with relevant stakeholders to make complex product capabilities clear and meaningful to different audiences.


• Develop and maintain product documentation with technical stakeholders, including implementation guides, tutorials, and how-to articles, ensuring information remains accurate, useful, and accessible.


• Partner with Product Marketing Managers, Product Managers, and Engineering teams to develop content that contributes to go-to-market initiatives.


• Ensure consistency in messaging, tone, and product positioning across technical, marketing, and customer-facing deliverables.


• Conduct research and stakeholder interviews to gather the technical and market insights required to develop accurate and relevant content.


• Manage content audits, updates, and documentation lifecycle activities to maintain the quality and relevance of existing materials.


• Collaborate with distributed teams across US time zones to coordinate content development and delivery.

Requirements

• Strong experience with technical writing, technical content creation, product marketing, or technical communications, with 5+ years of professional experience in SaaS or software environments.


• Strong experience with creating technical documentation for enterprise software products and structuring complex information for different audiences.


• Strong knowledge of product marketing fundamentals and go-to-market processes, with the ability to connect technical product capabilities with business-focused messaging.


• Advanced experience with documentation and content management tools, including Confluence, Jira, CMS platforms, or similar tools.


• Strong writing, editing, and content structuring skills, combined with the ability to communicate complex technical concepts clearly and accurately.


• Strong stakeholder management and communication skills, including collaboration with Product Managers, Engineers, and subject matter experts.


• Fluent written and spoken English, with availability to work within US business hours, preferably PST.


• Valuable experience with Atlassian products or software collaboration tools, enterprise SaaS, cloud platforms, developer ecosystems, or content created for global audiences.

SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.