Remote Technical Writer for End-User Documentation

Veritas Automata, LLC; Medellín; A distancia; COP 36.000.000 - 54.000.000; A tiempo parcial

Descripción de la vacante

Veritas Automata, LLC is seeking a Technical Writer - End User Documentation to develop and manage product training content for a complex clinical trial tech platform. The role requires translating complex functionality into user-friendly language and collaborating with product, engagement, and tech teams.

You will create knowledge base articles, training assets, and ensure content accuracy across four annual software releases, with potential growth into e-learning formats.

Formación

• 5+ years of technical writing or documentation experience for software or SaaS platforms.
• Ability to translate highly technical information into clear, user-friendly content.
• Experience with knowledge base platforms (Zendesk, Confluence, SharePoint).
• Demonstrated technical aptitude and ability to learn complex software quickly.
• Attention to detail, collaboration, and ability to work remotely.

Responsabilidades

• Develop and maintain knowledge base articles, user guides, and training resources.
• Use release notes as the source of truth to ensure accuracy at each release.
• Write clear technical documentation that translates complex functionality for end users.
• Determine where content lives in the knowledge base and how it connects across the platform.

Conocimientos

Technical writing

Knowledge transfer

Remote collaboration

Educación

Bachelor's in clinical/science/tech comm

Herramientas

Zendesk

Confluence

SharePoint

Descripción del empleo

Veritas Automata, LLC is seeking a Technical Writer - End User Documentation to develop and manage product training content for a complex clinical trial tech platform. The role requires translating complex functionality into user-friendly language and collaborating with product, engagement, and tech teams.

You will create knowledge base articles, training assets, and ensure content accuracy across four annual software releases, with potential growth into e-learning formats.