Senior Technical Writer for Product Marketing Content

SoftServe Inc.; Colombie; À distance; COP 60 000 000 - 90 000 000; Plein temps

Résumé du poste

SoftServe Inc. is seeking a senior technical writer to create clear, compelling content that aligns product capabilities with business value.

You will collaborate with Product Marketing, Product Management, and Engineering to produce guides, blogs, white papers, and customer-facing documentation that conveys product value. You will translate complex features into business-focused messaging and maintain accurate, accessible documentation across distribution channels, partnering with global teams

Qualifications

• 5+ years of professional experience in SaaS or software environments.
• Experience creating documentation for enterprise software and messaging to different audiences.
• Fluent written and spoken English with ability to work US hours.

Responsabilités

• Create technical marketing content in partnership with Product Marketing Managers, Product Managers, and Engineering teams, delivering product guides, blogs, solution briefs, white papers, case studies, and customer-facing documentation that clearly communicates product value.
• Translate technical features into business-focused messaging and value propositions, working with relevant stakeholders to make complex product capabilities clear and meaningful to different audiences.
• Develop and maintain product documentation with technical stakeholders, including implementation guides, tutorials, and how-to articles, ensuring information remains accurate, useful, and accessible.
• Partner with Product Marketing Managers, Product Managers, and Engineering teams to develop content that contributes to go-to-market initiatives.
• Ensure consistency in messaging, tone, and product positioning across technical, marketing, and customer-facing deliverables.
• Conduct research and stakeholder interviews to gather the technical and market insights required to develop accurate and relevant content.
• Manage content audits, updates, and documentation lifecycle activities to maintain the quality and relevance of existing materials.
• Collaborate with distributed teams across US time zones to coordinate content development and delivery.

Connaissances

Technical writing

Content marketing

Stakeholder management

Outils

Confluence

Jira

CMS platforms

Atlassian products

Description du poste

SoftServe Inc. is seeking a senior technical writer to create clear, compelling content that aligns product capabilities with business value.

You will collaborate with Product Marketing, Product Management, and Engineering to produce guides, blogs, white papers, and customer-facing documentation that conveys product value. You will translate complex features into business-focused messaging and maintain accurate, accessible documentation across distribution channels, partnering with global teams