Technical Support Specialist: Drive Customer Success

Ubiquity; Bogotá ciudad; Presencial; COP 26.784.000 - 46.872.000; Jornada completa

Descripción de la vacante

Ubiquity is seeking a dedicated Technical Support Advisor in Bogotá D.C., Colombia to assist clients and ensure their success. With at least 2 years of experience in technical support, you will handle customer inquiries across channels and help resolve issues quickly.

You will troubleshoot hardware, software, or network problems, document interactions, and collaborate with internal teams. Strong English communication and the ability to work under pressure in a team are essential.

Formación

• Minimum 2 years' experience in technical support or related field.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication abilities in English.
• Proficiency with common operating systems and troubleshooting tools.
• Ability to work effectively under pressure in a team-oriented environment.

Responsabilidades

• Provide timely technical support to customers via various channels
• Troubleshoot hardware, software, or network issues efficiently
• Document and track customer interactions and resolutions
• Collaborate with internal teams to resolve complex problems
• Educate users on product features and best practices

Conocimientos

English

Problem-solving

Technical troubleshooting

Teamwork

Communication skills

Descripción del empleo

Ubiquity is seeking a dedicated Technical Support Advisor in Bogotá D.C., Colombia to assist clients and ensure their success. With at least 2 years of experience in technical support, you will handle customer inquiries across channels and help resolve issues quickly.

You will troubleshoot hardware, software, or network problems, document interactions, and collaborate with internal teams. Strong English communication and the ability to work under pressure in a team are essential.