Technical Support Engineer I — IoT & Web Apps

Sutherland; Bogotá ciudad; Presencial; COP 44.640.000 - 89.280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Annual merit increase

Paid training

Health insurance

Vacation and sick leave

Referral program

Recognition programs

Descripción de la vacante

Sutherland seeks a motivated Technical Support Engineer in Bogotá to deliver exceptional technical assistance for IoT devices and web applications. You will build product expertise and collaborate with cross-functional teams to drive timely resolutions.

Ideal candidates bring advanced English, a tech degree, and experience with Windows/Linux, and support tools like Zendesk and Salesforce. This role includes onsite work with competitive compensation and growth opportunities.

Formación

• Advanced English level (verbal and written) in B2 or higher.
• Full-time availability.
• Bachelor’s degree or studies in Technology or equivalent experience in technical support.
• Understanding of Windows and Linux operating systems.
• Understanding and basic troubleshooting for IoT and hardware devices including PCs.
• Experience using Zendesk, Jira, Confluence, Salesforce, ServiceNow.
• Empathy and ability to work with varied personalities.

Responsabilidades

• Communicate complex information in a simplified and clear manner.
• Demonstrate curiosity and proactive problem-solving to implement sustainable solutions.
• Understand and empathize with customers with different personalities.
• Collaborate with product, program, marketing and engineering teams.
• Act as customer voice and implement innovative solutions.
• Provide outstanding customer support using Zendesk, Jira, Confluence, Salesforce, ServiceNow.

Conocimientos

Advanced English

Customer empathy

Communication

Windows & Linux

Educación

Bachelor’s degree in Technology

Herramientas

Zendesk

Jira

Confluence

Salesforce

ServiceNow

Descripción del empleo

Sutherland seeks a motivated Technical Support Engineer in Bogotá to deliver exceptional technical assistance for IoT devices and web applications. You will build product expertise and collaborate with cross-functional teams to drive timely resolutions.

Ideal candidates bring advanced English, a tech degree, and experience with Windows/Linux, and support tools like Zendesk and Salesforce. This role includes onsite work with competitive compensation and growth opportunities.