Technical Support Specialist - Advanced Troubleshooting

INGEPSY; Cundinamarca; Presencial; COP 27.900.000 - 50.220.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation package

Paid training

Career development & growth

Lunch benefits

Descripción de la vacante

INGEPSY in Colombia, Cundinamarca, seeks a Technical Support Specialist to diagnose and resolve hardware, software, and operating system problems for escalated customer issues. You will support frontline teams, document resolutions in the CRM, and drive continuous service improvements.

Ideal candidates have 1–3 years in tech support, with experience in Windows environments, PC hardware, and CRM tools (preferably Microsoft Dynamics).

Formación

• 1–3 years of experience in technical support, service desk, or IT services.
• Experience supporting PC hardware, peripherals, Windows OS, and Microsoft applications.
• Experience using CRM tools, preferably Microsoft Dynamics.

Responsabilidades

• Troubleshoot and resolve complex hardware and software issues.
• Support escalated customer cases and provide technical guidance to frontline teams.
• Document cases, troubleshooting activities, and resolutions in the CRM system.
• Collaborate with internal teams to achieve timely incident resolution.
• Identify recurring issues and recommend process improvements.
• Contribute to knowledge base articles and technical documentation.
• Manage workload and prioritize activities to meet SLA requirements.

Conocimientos

Advanced troubleshooting

Hardware diagnostics

Software diagnostics

Windows troubleshooting

Root cause analysis

Customer communication

Technical escalation management

CRM / Microsoft Dynamics

Knowledge transfer

SLA & priority management

Educación

High School Diploma

Bachelors in Systems Engineering / CS / IT

CompTIA A+ certification

Herramientas

Microsoft Dynamics

Descripción del empleo

INGEPSY in Colombia, Cundinamarca, seeks a Technical Support Specialist to diagnose and resolve hardware, software, and operating system problems for escalated customer issues. You will support frontline teams, document resolutions in the CRM, and drive continuous service improvements.

Ideal candidates have 1–3 years in tech support, with experience in Windows environments, PC hardware, and CRM tools (preferably Microsoft Dynamics).