Technical Support Engineer - Salesforce & Integrations

nue; Bogotá; Presencial; COP 36.000.000 - 72.000.000; Jornada completa

Descripción de la vacante

nue in Bogotá, Colombia is seeking a Technical Support Engineer to provide world-class technical assistance to customers, troubleshoot complex issues, and ensure customer success. You will work with engineering, product, and customer success teams to deliver an exceptional support experience.

The role requires 3-5 years in customer-focused positions, strong Salesforce experience, English proficiency, and the ability to communicate clearly with technical and non-technical audiences.

Formación

• 3-5 years of proven experience in heavy customer focus positions with strong skills in Salesforce custom flows, custom fields and objects, workflows and Apex and Reports.
• Experience in managing applications from Salesforce AppExchange. Strong PL/SQL skills and understanding of object models.
• Hands-on experience in DocuSign, PandaDocs, or other document generation tools. Experience in Order-To-Cash (O2C), Accounts Receivable (AR), and/or General Ledger (GL) is a plus.
• Proficiency in APIs, SQL, and scripting languages (e.g., Python, JavaScript, or Bash) is a plus.
• Experience with CRM, ticketing systems, and logs analysis (e.g., Zendesk, Jira, Salesforce).
• Excellent English, strong communication, and the ability to explain complex ideas clearly.

Responsabilidades

• Be the initial point of contact for customer issues and ensure their success with our products.
• Troubleshoot, analyze, and resolve complex technical issues and assist with integrations.
• Provide Salesforce and Nue best practices and support via Slack, phone or Zoom.
• Collaborate with engineering and product teams to escalate and resolve issues.
• Develop and maintain technical documentation and knowledge base articles.
• Assist in testing and validating new product releases and give usability feedback.
• Support internal teams with technical expertise, including sales and customer success.
• Contribute to process improvements to enhance customer support.

Conocimientos

Salesforce expertise

Customer focus

English proficiency

Communication skills

Global collaboration

Problem solving

Herramientas

Salesforce AppExchange

Zendesk

Jira

DocuSign

PandaDocs

Descripción del empleo

nue in Bogotá, Colombia is seeking a Technical Support Engineer to provide world-class technical assistance to customers, troubleshoot complex issues, and ensure customer success. You will work with engineering, product, and customer success teams to deliver an exceptional support experience.

The role requires 3-5 years in customer-focused positions, strong Salesforce experience, English proficiency, and the ability to communicate clearly with technical and non-technical audiences.