IT Help Desk Engineer — Security & Automation

ADDI; Colombia; Presencial; COP 113.357.264 - 188.928.774; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Equity in the company

Growth support benefits

Descripción de la vacante

ADDI, a leading financial platform in Colombia, is seeking a skilled IT Support professional to ensure operational continuity through effective technology infrastructure management. In this role, you will maintain high ticket resolution rates and automate processes to improve efficiency.

We're looking for someone with 2-3+ years of technical support experience, adept in hybrid infrastructures, committed to enhancing user experiences, and capable of resolving complex incidents autonomously. Join us to help redefine financial services in Colombia.

Formación

• 2-3+ years of experience in technical support for startups.
• Mastery of hybrid infrastructures (macOS/Windows).
• Ability to resolve complex Level 2 and 3 incidents.

Responsabilidades

• Ensure operational continuity for all Addi employees.
• Maintain a 95% ticket resolution rate within SLAs.
• Automate recurring manual processes to enhance efficiency.

Conocimientos

Technical support experience

Problem-solving

Communication in English

Cloud environments

Process automation

Herramientas

Asana

Google Workspace

Jamf/Intune

Descripción del empleo

ADDI, a leading financial platform in Colombia, is seeking a skilled IT Support professional to ensure operational continuity through effective technology infrastructure management. In this role, you will maintain high ticket resolution rates and automate processes to improve efficiency.

We're looking for someone with 2-3+ years of technical support experience, adept in hybrid infrastructures, committed to enhancing user experiences, and capable of resolving complex incidents autonomously. Join us to help redefine financial services in Colombia.