Multichannel Customer Support Specialist

INGEPSY; Perímetro Urbano Barranquilla; Presencial; COP 22.320.000 - 35.712.000; Jornada completa

Descripción de la vacante

INGEPSY in Barranquilla, Colombia is seeking a proactive Customer Support Specialist to deliver exceptional service across email, chat, phone, and other channels. You will understand customer needs, resolve issues promptly, and maintain accurate records of interactions and resolutions.

Based in the Atlántico Perímetro Urbano, you will collaborate with internal teams, follow service standards, stay calm under pressure, and contribute to a positive customer experience at every touchpoint.

Formación

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Problem-solving and critical-thinking abilities.
• Ability to understand customer concerns and provide effective solutions.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage multiple customer requests efficiently.
• Comfortable working with customer support platforms, CRM systems, and other digital tools.
• Ability to remain calm and professional when handling difficult or frustrated customers.
• Strong computer skills and ability to learn new software quickly.

Responsabilidades

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Understand customer needs and provide clear, accurate, and professional assistance.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex or technical issues to the appropriate team when necessary.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Identify recurring customer issues and communicate trends or feedback to the relevant teams.
• Follow company policies, procedures, and service standards.
• Maintain a professional, positive, and customer-focused approach in every interaction.
• Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.

Conocimientos

Verbal communication

Written communication

Customer service

Interpersonal skills

Problem solving

Critical thinking

Attention to detail

Multitasking

CRM systems

Descripción del empleo

INGEPSY in Barranquilla, Colombia is seeking a proactive Customer Support Specialist to deliver exceptional service across email, chat, phone, and other channels. You will understand customer needs, resolve issues promptly, and maintain accurate records of interactions and resolutions.

Based in the Atlántico Perímetro Urbano, you will collaborate with internal teams, follow service standards, stay calm under pressure, and contribute to a positive customer experience at every touchpoint.