Information Technology Support Specialist

Global Health Link; Colombia; A distancia; COP 150.088.176 - 225.132.265; Jornada completa

Descripción de la vacante

A health-focused organization is seeking an IT Support Specialist to manage IT operations from a remote location in Colombia. The ideal candidate will have over 5 years of experience in IT support roles, strong skills in Microsoft 365, and expertise in managing cloud environments. Responsibilities include troubleshooting technical issues, onboarding users, and supervising IT projects. Applicants must be available during U.S. business hours, with specific application requirements including submitting a self-introduction video.

Formación

• 5+ years of progressive IT support experience across help desk, systems administration, and infrastructure roles.
• Solid understanding of VPNs, DNS, routing, and firewall configurations.
• Highly organized, proactive, and comfortable working independently in a remote environment.

Responsabilidades

• Serve as the first point of contact for technical support to staff across multiple sites.
• Troubleshoot issues related to hardware, software, and network connectivity.
• Manage user onboarding/offboarding, permissions, and device setup.

Conocimientos

Microsoft 365 administration

Cloud environments management

Troubleshooting VoIP systems

Excellent communication skills in English

Organizational skills

Herramientas

ManageEngine

Azure

AWS

Google Cloud

Descripción del empleo

We are seeking an IT Support Specialist who can manage the full range of IT operations — from help desk support through advanced cloud infrastructure and system security. This role is ideal for a self‑driven professional capable of owning all IT functions across a multi‑site organization.

Responsibilities

• Serve as the first point of contact for technical support to staff across multiple U.S. sites.
• Troubleshoot issues related to hardware, software, Microsoft 365, VoIP, and network connectivity.
• Manage user onboarding/offboarding, permissions, and device setup.
• Track issues in the ticketing system and maintain timely resolution and documentation.
• Deploy, configure, and maintain endpoints using ManageEngine or similar RMM/MDM tools.
• Manage Microsoft 365 accounts, licenses, MFA, and security groups.
• Oversee routers, firewalls, and VPN connections to ensure network stability and security.
• Support VoIP systems and coordinate with vendors for internet and phone service reliability.
• Manage and monitor security camera systems remotely.
• Design, configure, and maintain cloud servers (Azure, AWS, or Google Cloud).
• Manage cloud storage, backups, permissions, and performance optimization.
• Lead major IT projects including migration from Google Workspace to Microsoft 365.
• Plan and execute infrastructure upgrades with minimal disruption.
• Serve as the primary liaison for IT vendors and consultants.
• Monitor and report on system health, performance, and security compliance.
• Maintain complete IT asset inventory, system documentation, and process guides.
• Identify recurring issues and propose process or technology improvements.
• Provide quarterly reports summarizing key metrics, incidents, and recommendations.

Qualifications

• 5+ years of progressive IT support experience across help desk, systems administration, and infrastructure roles.
• Strong expertise in Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive).
• Proficiency with ManageEngine or similar RMM tools.
• Proven experience managing or migrating cloud environments (Azure, AWS, or Google Cloud).
• Demonstrated ability to migrate email, calendars, and files from Google Workspace to Microsoft 365.
• Solid understanding of VPNs, DNS, routing, and firewall configurations.
• Experience with VoIP system setup and troubleshooting.
• Excellent communication skills in English (C1+).
• Highly organized, proactive, and comfortable working independently in a remote environment.
• Preferred: Experience managing or integrating security camera systems.

Work Structure

• Fully remote role based in Colombia.
• Must be available during U.S. business hours (Central Time overlap).
• Collaborates with U.S. Operations and Leadership teams.
• Coordinates with local vendors or on‑site staff for physical installations or maintenance.

To be considered for this position, applicants are required to complete the following steps:

Application Requirements

Self‑Introduction Video (2–3 minutes): Record a short video including:

• Your name and location
• A brief summary of your work experience
• Why you would be a great fit for our company
• Any additional information you would like us to know
• Upload the video to Google Drive, Dropbox, or YouTube (unlisted).

Typing Speed Test:

• Complete a free typing test at https://www.typingtest.com and submit a screenshot of your results.

Internet Speed Test:

• Run an internet speed test at https://www.speedtest.net and submit a screenshot of your results.

Submission Instructions:

Please email the following to [e-mail]:

• Screenshot of typing test results
• Screenshot of internet speed results

We look forward to learning more about you!