Technical Support Engineer (Remote - Latam)

Jobgether; Colombia; A distancia; COP 187.447.000 - 281.171.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Flexible work arrangements

Paid annual leave (15 days)

Opportunities for continuous learning

Global clients exposure

Inclusive culture

Descripción de la vacante

A technology company is seeking a Technical Support Engineer to provide expert assistance and support for its development platform. The role involves troubleshooting, managing customer inquiries, and improving internal processes. Ideal candidates will have over 5 years of experience in technical support, strong programming skills, and a passion for developer tools. The position offers competitive pay, remote work, and opportunities for growth.

Formación

• 5+ years of experience in technical support, developer relations, or customer-facing engineering role.
• Experience with CI/CD, APIs, and microservices.
• Familiarity with performance monitoring and error-tracking platforms.
• Experience with performance monitoring, observability, or error-tracking platforms.
• Excellent problem-solving, analytical, and communication skills (written and verbal).
• Self-driven, highly organized, and capable of managing multiple tasks in a fast-paced environment.
• Passion for developer tools, open-source projects, and improving user experiences through technology.

Responsabilidades

• Manage and respond to inbound technical support requests.
• Triage, reproduce, and report product bugs.
• Collaborate with developers to resolve customer-reported issues.
• Maintain internal documentation and technical guides.
• Maintain and contribute to internal documentation, technical guides, and demo materials.
• Curate customer feedback through community channels and open-source repositories.
• Support team-wide initiatives, including process improvements and knowledge-sharing efforts.

Conocimientos

Strong programming skills in Python

Strong programming skills in JavaScript

Problem-solving skills

Analytical skills

Communication skills

Problem solving

Communication

Open-source

Descripción del empleo

Technical Support Engineer (Remote – Latam)

We are looking for a Technical Support Engineer in Latin America. As a Technical Support Engineer, you will act as a key liaison between developers and the platform, helping solve complex technical challenges and enhancing the overall user experience. You will work closely with engineering teams to troubleshoot SDKs, APIs, and other software components while providing timely, high-quality support to customers. This role is ideal for individuals with a strong programming background, a passion for developer tools, and the ability to thrive in a fast‑paced, collaborative environment. You will also contribute to internal knowledge bases, participate in process improvements, and help shape the future of the platform. This fully remote role offers exposure to global clients and cutting‑edge technologies, with opportunities for professional growth and learning.

Accountabilities

• Manage and respond to inbound technical support requests, providing guidance on setup, troubleshooting, and best practices
• Triage, reproduce, and report product bugs, escalating issues to engineering when needed
• Collaborate with developers to investigate customer‑reported issues and provide effective resolutions
• Become a product expert across the platform and SDKs
• Maintain and contribute to internal documentation, technical guides, and demo materials
• Curate customer feedback through community channels and open‑source repositories
• Support team‑wide initiatives, including process improvements and knowledge‑sharing efforts

Requirements

• 5+ years of experience in technical support, developer relations, or a customer‑facing engineering role
• Strong programming skills in Python and/or JavaScript; experience with Ruby, PHP, or similar languages is a plus
• Solid understanding of modern software development workflows, including CI/CD, APIs, and microservices
• Experience with performance monitoring, observability, or error‑tracking platforms
• Excellent problem‑solving, analytical, and communication skills (written and verbal)
• Self‑driven, highly organized, and capable of managing multiple tasks in a fast‑paced environment
• Passion for developer tools, open‑source projects, and improving user experiences through technology

Benefits

• Competitive compensation aligned with top industry standards
• Fully remote work environment with global team collaboration
• Paid annual leave (15 days) and flexible work arrangements
• Opportunities for continuous learning and professional growth
• Exposure to leading international clients and innovative technologies
• Supportive and inclusive culture valuing collaboration, growth, and diverse perspectives

Additional Info

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Information Technology
• Industries: Non‑profit Organizations and Primary and Secondary Education