T1 Support Billing Specialist, IRE

Porch Group; Colombia; Presencial; COP 35.712.000 - 40.176.000; Jornada completa

Descripción de la vacante

The future is bright for Porch Group, and we’d love you to be part of it as a T1 Support Billing Specialist. We are a fast-paced software company seeking a technical support customer service representative.

The ideal candidate is a self-starter with excellent creative problem-solving skills. This role involves billing support for customers across North America and beyond, with day-to-day work done remotely via phone, chat, and email.

Formación

• 2+ years of experience in a technical support role.
• Excellent written and spoken English communication.
• Excellent conflict management and de-escalation skills.
• Ability to maintain an upbeat, caring, and empathetic attitude towards customers.
• General understanding of the troubleshooting process and the ability to outline your approach.
• The ability to type 50+ Words per Minute
• Basic understanding of Microsoft Office and G Suite Programs
• Self-Starter, able to work and learn independently.
• Comfortable learning 1-on-1 or through self-guided videos and documentation.
• Ability to task switch effectively between different types of work.
• Experience working with global and/or US based business teams
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

Responsabilidades

• Be the first line of support for all billing related questions and inquiries.
• Assist in billing support and collections.
• Troubleshoot customer issues and guide them through steps to resolve.

Conocimientos

Technical support

English

Conflict management

Empathy

Troubleshooting

Typing 50 WPM

MS Office

Google Workspace

Independent learner

Multitasking

Global teams

Reliable internet

Herramientas

G Suite

Descripción del empleo

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

• providing the best services for homebuyers
• led by advantaged underwriting in insurance
• to protect the whole home.

As a leader in the home services software-as-a-service ("SaaS") space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: T1 Support Billing Specialist

Location: Colombia

Workplace Type: Remote

This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.

Job Summary

The future is bright for the Porch Group, and we’d love you to be a part of it as a T1 Support Billing Specialist. We are a fast-paced software company seeking a technical support customer service representative. The ideal candidate is a self-starter with excellent creative problem-solving skills.

Our company produces several software-as-a-service (SaaS) solutions and caters, among others, to the Property Inspection business supporting users all over North America, AU, NZ, UK and more via our Internetbased tool suite. This position will also inculde assiting with billing support and collections. You will be the first line of support for all billing related questions and inquiries, and assist in collection efforts. This is a work from home position and a customer-facing role, and your day-to-day will involve working directly with customers to provide live support via phone, chat, and email. Your responsibilities will include troubleshooting issues customers are having, working with them to find a solution, and walking the customer through the steps they need to take in order to correct the issue.

What You Will Bring As A T1 Support Billing Specialist

• 2+ years of experience in a technical support role
• Excellent written and spoken English communication.
• Excellent conflict management and de-escalation skills.
• Ability to maintain an upbeat, caring, and empathetic attitude towards customers.
• General understanding of the troubleshooting process and the ability to outline your approach.
• The ability to type 50+ Words per Minute
• Basic understanding of Microsoft Office and G Suite Programs
• Excel, Word, Sheets, Docs.
• Self-Starter, able to work and learn independently.
• Comfortable learning 1-on-1 or through self-guided videos and documentation.
• Ability to task switch effectively between different types of work.
• Experience working with global and/or US based business teams
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

What You Will Get Supporting Porch Group

Monthly Salary: COP 3,200,000.00 to COP 3,600,000.00