Client Support Specialist, Rynoh

Porch Group; Colombia; Presencial; COP 21.762.000 - 29.462.000; Jornada completa

Descripción de la vacante

Porch Group in Colombia is seeking a Client Support Specialist to coordinate escheat tasks for RynohEscheat Pro clients and ensure compliance in the escheat admin data-base. You will communicate effectively with clients and payees.

You will set up clients in Rynoh, perform daily due diligence, maintain quarterly escheat records, file NAUPA reports, and troubleshoot issues with the RynohLive software, often with minimal supervision.

Formación

• At least a high school diploma or GED is required.
• Minimum 5 years of client support experience.
• Strong computer literacy and ability to troubleshoot general computer problems.
• Excellent written and spoken communication skills.
• Ability to work with minimal supervision and manage deadlines.

Responsabilidades

• Ensure RynohEscheat Pro clients are properly set up in Rynoh including bank accounts activated, holder(s) set up, Pro Letterhead uploaded, and imports, if needed.
• Daily escheat due diligence requirements, including but not limited to creating and sending due diligence letters, responding to payee requests, updating Rynoh Escheat transactions with notes, and reaching out to clients for check reissues.
• Quarterly compliance review and maintenance of escheat database.
• Responsible for filing state NAUPA reports, as assigned.
• General knowledge of escheat module, requirements, and ability to troubleshoot and correct any errors
• Successfully handle any duties as assigned by manager with little to no supervision
• Maintains an overall awareness of functions of RynohLive software to answer any questions or troubleshoot any problems for customers.

Conocimientos

Client support experience

Computer literacy

Communication skills

Time management

Self-starter

Multi-tasking

Problem solving

Educación

High school diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

• providing the best services for homebuyers
• led by advantaged underwriting in insurance
• to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title

Client Support Specialist

Location

Colombia

Workplace Type

Remote

This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.

Job Summary

The future is bright for the Porch Group, and we’d love for you to be a part of it as a Client Support Specialist. To coordinate and execute escheat tasks for RynohEscheat Pro clients, as well as maintain compliance requirements in the Rynoh escheat admin data-base and communicate effectively with clients and their escheat payees.

What You Will Do As A Client Support Specialist

• Ensure RynohEscheat Pro clients are properly set up in Rynoh including bank accounts activated, holder(s) set up, Pro Letterhead uploaded, and imports, if needed.
• Daily escheat due diligence requirements, including but not limited to creating and sending due diligence letters, responding to payee requests, updating Rynoh Escheat transactions with notes, and reaching out to clients for check reissues.
• Quarterly compliance review and maintenance of escheat database.
• Responsible for filing state NAUPA reports, as assigned.
• General knowledge of escheat module, requirements, and ability to troubleshoot and correct any errors
• Successfully handle any duties as assigned by manager with little to no supervision
• Maintains an overall awareness of functions of RynohLive software to answer any questions or troubleshoot any problems for customers.

What You Will Bring As A Client Support Specialist

• High school diploma or GED
• A minimum of 5 years of experience in a client support setting.
• Must have a greater than average understanding of computers and software with little to no hesitations on how to fix general computer problems.
• Must be a driven self-starter with a positive mindset and have the proven ability to work with little to no supervision.
• Must be able to multi-task and manage workload.
• Ability to meet deadlines and manage your own schedule.
• Proven flexibility to meet the ever-changing needs of a growing business is a must.
• Written and oral communication skills are a must, with the ability to interact in person and over the phone with people from all backgrounds.
• Microsoft Office Products experience required.
• Must be able to pass background check.
• Experience in banking and/or the title industry is preferred.
• Experience in an IT setting with client interaction is preferred.
• Knowledge of online banking systems preferred.
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

What You Will Get Supporting Porch Group

Monthly Salary: COP 2,300,000.00