Strategic Technical Account Manager — Hybrid IT & Cloud

Sutherland; Bogotá; Híbrido; COP 120.000.000 - 240.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Opportunity for technical mentorship

Descripción de la vacante

A global technology company based in Bogotá, Colombia is seeking a Technical Account Manager to serve as a trusted advisor to clients. This role requires maintaining a strategic relationship across all business units, managing critical issues, and ensuring client satisfaction. Candidates should have over 5 years of experience in technical service environments and be proficient in driving service excellence. The position offers a hybrid work model, requiring 2 days in the office and 3 days at home.

Formación

• 5+ years of experience in a technical service or support environment.
• Client-facing roles such as Technical Account Manager or Project Manager.
• Strong ability to use facts and data to influence decisions.

Responsabilidades

• Maintain a strategic relationship across all client business units.
• Analyze support activity ensuring SLAs are met and customer satisfaction is achieved.
• Facilitate problem resolution across internal teams and drive communication.

Conocimientos

Customer interaction

Organizational skills

Communication skills

Technical support

Problem-solving

Data analysis

Educación

Degree in computer science or engineering

Herramientas

Cloud operations experience

Descripción del empleo

A global technology company based in Bogotá, Colombia is seeking a Technical Account Manager to serve as a trusted advisor to clients. This role requires maintaining a strategic relationship across all business units, managing critical issues, and ensuring client satisfaction. Candidates should have over 5 years of experience in technical service environments and be proficient in driving service excellence. The position offers a hybrid work model, requiring 2 days in the office and 3 days at home.