Strategic Technical Account Manager — Hybrid IT & Cloud

Sutherland; Bogotá; Hybrid; COP 120,000,000 - 240,000,000; Full time

Benefits offered by this job

Hybrid work model

Opportunity for technical mentorship

Job summary

A global technology company based in Bogotá, Colombia is seeking a Technical Account Manager to serve as a trusted advisor to clients. This role requires maintaining a strategic relationship across all business units, managing critical issues, and ensuring client satisfaction. Candidates should have over 5 years of experience in technical service environments and be proficient in driving service excellence. The position offers a hybrid work model, requiring 2 days in the office and 3 days at home.

Qualifications

• 5+ years of experience in a technical service or support environment.
• Client-facing roles such as Technical Account Manager or Project Manager.
• Strong ability to use facts and data to influence decisions.

Responsibilities

• Maintain a strategic relationship across all client business units.
• Analyze support activity ensuring SLAs are met and customer satisfaction is achieved.
• Facilitate problem resolution across internal teams and drive communication.

Skills

Customer interaction

Organizational skills

Communication skills

Technical support

Problem-solving

Data analysis

Education

Degree in computer science or engineering

Tools

Cloud operations experience

Job description

A global technology company based in Bogotá, Colombia is seeking a Technical Account Manager to serve as a trusted advisor to clients. This role requires maintaining a strategic relationship across all business units, managing critical issues, and ensuring client satisfaction. Candidates should have over 5 years of experience in technical service environments and be proficient in driving service excellence. The position offers a hybrid work model, requiring 2 days in the office and 3 days at home.