Hybrid Account Success Manager

Hewlett Packard Enterprise Development LP; Puerto Bogotá; Hybrid; COP 60,000,000 - 100,000,000; Full time

Job summary

Hewlett Packard Enterprise Development LP in Bogotá, Colombia, seeks an Account Support Manager to oversee on-site and remote support activities for key accounts within a hybrid work model. The role emphasizes managing client expectations, coordinating technical teams, and ensuring SLA compliance across software services delivery.

The ideal candidate has a bachelor's or associate degree and 4-6 years of related experience, strong communication skills, and a proactive problem-solving mindset in a

Qualifications

• Bachelor's degree or Associate in a technical field with 4–6 years of experience.
• Broad knowledge of company products and services.
• Strong communication and problem-solving skills.

Responsibilities

• Operate a technology area or customer group with moderate risk and complexity.
• Resolve most incidents within the assigned technical area.
• Coordinate with team members to handle cross-technology issues.
• Proactively identify escalations and inform management.
• Maintain strong relationships with management in assigned accounts.
• Support client needs 24x7 as part of service delivery.

Skills

Product knowledge

Communication

Technical understanding

Education

Bachelor's degree preferred

Associate degree (technical)

Job description

Hewlett Packard Enterprise Development LP in Bogotá, Colombia, seeks an Account Support Manager to oversee on-site and remote support activities for key accounts within a hybrid work model. The role emphasizes managing client expectations, coordinating technical teams, and ensuring SLA compliance across software services delivery.

The ideal candidate has a bachelor's or associate degree and 4-6 years of related experience, strong communication skills, and a proactive problem-solving mindset in a