Strategic Technical Account Manager

Jaide Health; Bogotá; Presencial; COP 148.043.969 - 259.076.946; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation and benefits

Comprehensive health, vision, dental, and life insurance

Collaborative culture with opportunities for growth

Descripción de la vacante

Jaide Health is seeking a Technical Account Manager based in Bogotá, Colombia. In this role, you will act as a technical advisor to customers, ensuring they maximize value from Jaide's platform. Responsibilities include managing customer relationships, providing strategic guidance, and collaborating with product teams to inform the product roadmap. Ideal candidates will have over 5 years of experience in a technical customer-facing role within SaaS, strong technical knowledge, and excellent communication skills. The position offers competitive compensation and benefits.

Formación

• 5+ years of experience in the Quote‑to‑Cash domain.
• 5+ years in a customer‑facing technical role within a SaaS company.
• Strong technical foundation, including APIs and integrations.

Responsabilidades

• Build trust and strategic relationships with key customer decision-makers.
• Act as a technical advisor, ensuring customer success with Nue's platform.
• Inform product roadmap by conveying customer insights to product teams.

Conocimientos

Technical Account Management

SaaS Experience

CRM Proficiency

Communication Skills

Problem Solving

Herramientas

Salesforce

NetSuite

Stripe

Zuora

Descripción del empleo

Jaide Health is seeking a Technical Account Manager based in Bogotá, Colombia. In this role, you will act as a technical advisor to customers, ensuring they maximize value from Jaide's platform. Responsibilities include managing customer relationships, providing strategic guidance, and collaborating with product teams to inform the product roadmap. Ideal candidates will have over 5 years of experience in a technical customer-facing role within SaaS, strong technical knowledge, and excellent communication skills. The position offers competitive compensation and benefits.