Technical Support Engineer for Salesforce & SaaS

Jaide Health; Bogotá; Presencial; COP 111.032.976 - 185.054.961; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Health, vision, dental insurance

Collaborative culture

Descripción de la vacante

Jaide Health is looking for a Technical Support Engineer in Bogotá, Colombia to provide exceptional technical assistance to customers. The ideal candidate will have 3-5 years of experience in customer support with a strong focus on Salesforce skills, including troubleshooting, documentation, and collaboration across teams. Benefits include competitive compensation, comprehensive health insurance, and a collaborative culture. Join us to solve complex customer issues and make a positive impact in a fast-paced startup environment.

Formación

• 3-5 years of experience in customer-support roles focused on Salesforce.
• Experience with applications from Salesforce AppExchange.
• Strong skills in APIs and scripting languages.

Responsabilidades

• Provide first point of contact for customer technical issues.
• Troubleshoot Salesforce custom flows and data issues.
• Document technical processes and assist with product testing.

Conocimientos

Customer focus

Salesforce skills

Technical problem-solving

Communication skills

Herramientas

Salesforce

DocuSign

Zendesk

Descripción del empleo

Jaide Health is looking for a Technical Support Engineer in Bogotá, Colombia to provide exceptional technical assistance to customers. The ideal candidate will have 3-5 years of experience in customer support with a strong focus on Salesforce skills, including troubleshooting, documentation, and collaboration across teams. Benefits include competitive compensation, comprehensive health insurance, and a collaborative culture. Join us to solve complex customer issues and make a positive impact in a fast-paced startup environment.