Strategic SMB Customer Success for Hotels

Triptease; Colombia; Híbrido; COP 6.000.000 - 10.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career development

Team events

Open to ideas

Descripción de la vacante

Triptease is seeking a strategic, commercially-minded Customer Success Executive to join our Global SMB team. You'll own a book of SMB hotel clients across AMERS, guiding them from trial through to long-term partnership and driving direct bookings, conversions and revenue.

You'll scale with AI, automate workflows, and collaborate with Product, Marketing and Sales. Expect a fast-paced environment, strong stakeholder management, and a data-driven approach to retention and expansion.

Formación

• 2+ years in Customer Success, Account Management, or similar client-facing role.
• Experience managing SMB books at scale with high account count and automated touchpoints.
• U.S. Customer Experience is required.
• Full professional fluency in English, spoken and written.
• AI adopters who use tools to improve efficiency and impact.
• Comfort with Salesforce, Vitally, Looker, and similar dashboards.
• Strong written and verbal communication.
• Thrives in a fast-paced environment as product, process, and priorities evolve.

Responsabilidades

• Own the Trial — manage the 3-month trial, set success criteria, drive adoption and convert trials to contracts.
• Be Their Strategic Partner — align client goals with Triptease and lead reviews and training.
• Drive Retention and Renewals — demonstrate value, identify churn risk, and clear blockers with teams.
• Grow the Book — spot upsell/cross-sell opportunities and work with Sales on expansions.
• Scale Yourself with AI — use AI to automate performance summaries, communications, and triage.
• Work Across Teams — feed customer insight to Product, Marketing, and Sales.
• Keep the Data Trustworthy — maintain accurate records in CS systems like Vitally and Salesforce.

Conocimientos

Customer Success

Account Management

SaaS

B2B

US Experience

English Fluency

AI Tools

Data Dashboards

Communication

Adaptability

Herramientas

Salesforce

Vitally

Looker

JIRA

Descripción del empleo

Triptease is seeking a strategic, commercially-minded Customer Success Executive to join our Global SMB team. You'll own a book of SMB hotel clients across AMERS, guiding them from trial through to long-term partnership and driving direct bookings, conversions and revenue.

You'll scale with AI, automate workflows, and collaborate with Product, Marketing and Sales. Expect a fast-paced environment, strong stakeholder management, and a data-driven approach to retention and expansion.