Strategic Enterprise Customer Success Executive

Empleora; Colombia; Presencial; COP 557.461.000 - 768.194.000; Jornada completa

Descripción de la vacante

Okta is seeking a Customer Success Executive to drive growth and retention in the Key Accounts Sector. You will report to the Director, Customer Success and be a strategic advisor aligning Okta’s capabilities with customer objectives.

The ideal candidate embodies a high-performance mindset, excels at executive relationship management, and translates complex tech into business value. Domestic travel up to 25% is expected.

Formación

• 10+ years in customer success, account management, or consulting with large enterprises (SaaS).
• Proven track record in delivering exceptional customer experience and scaling impact.
• Strong emotional intelligence and executive relationship management.
• Excellent presentation, communication, and project management for C-level engagement.

Responsabilidades

• Develop and nurture strong customer and C-Level relationships to understand business goals and ensure retention and ROI.
• Design and execute proactive success plans and strategic business reviews with clear KPIs.
• Mobilize cross-functional partners to resolve escalations and drive coordinated success motions.
• Represent the voice of the customer and surface feedback for continuous improvement.
• Identify relevant new products and features to drive adoption and value realization.
• Identify renewal risk and collaborate to remediate and spot expansion opportunities.

Conocimientos

Customer success

Account management

Consulting

Executive stakeholder development

Presentation skills

Analytical skills

Interpersonal skills

Technical problem solving

Descripción del empleo

Okta is seeking a Customer Success Executive to drive growth and retention in the Key Accounts Sector. You will report to the Director, Customer Success and be a strategic advisor aligning Okta’s capabilities with customer objectives.

The ideal candidate embodies a high-performance mindset, excels at executive relationship management, and translates complex tech into business value. Domestic travel up to 25% is expected.