Senior Technical Account Leader: Global Customer Success

Trustonic; Bogotá; Híbrido; COP 120.000.000 - 240.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working arrangements

Private medical insurance

Open holiday policy

Volunteering support

Global exposure

Descripción de la vacante

Trustonic is actively seeking a Senior Technical Account Manager to lead the evolution of our customer technical engagement model and drive long-term customer success. You will head a team of Technical Account Managers, partnering with cross-functional teams across Delivery, Product, Engineering, and Sales to shape customer strategy and ensure secure, scalable Trustonic solutions for major customers.

You will balance strategic thinking with hands-on technical leadership, guiding your team

Formación

• Extensive experience as a Technical Account Manager or similar customer-facing role.
• Experience leading technical teams.
• Experience managing strategic enterprise customers and complex technology relationships.
• Experience supporting customer adoption, retention, and growth initiatives.
• Experience managing technical escalations and complex issue resolution.
• Experience working across international customers and distributed teams.
• Experience creating processes, frameworks, and operating models that improve team performance.
• Experience with secure systems and device security.

Responsabilidades

• Lead and develop a team of Technical Account Managers.
• Define objectives aligned to customer success and business outcomes.
• Coach, conduct 1:1s, performance reviews and growth discussions.
• Create operating frameworks and scalable playbooks.
• Monitor customer health, adoption metrics, and KPI achievement.
• Lead technical discussions around incidents and trade-offs.
• Guide customers on implementation, deployment, and security best practices.
• Collaborate with cross-functional teams to drive customer value.

Conocimientos

Leadership

Stakeholder management

Communication

Analytical thinking

Problem solving

Strategic thinking

Team development

Organisational Skills

Fluent English

Herramientas

AWS

Azure

Descripción del empleo

Trustonic is actively seeking a Senior Technical Account Manager to lead the evolution of our customer technical engagement model and drive long-term customer success. You will head a team of Technical Account Managers, partnering with cross-functional teams across Delivery, Product, Engineering, and Sales to shape customer strategy and ensure secure, scalable Trustonic solutions for major customers.

You will balance strategic thinking with hands-on technical leadership, guiding your team