Bilingual SaaS Customer Success Manager

Embedded Shishya; Bogotá ciudad; Híbrido; COP 279.356.000 - 403.514.000; Jornada completa

Descripción de la vacante

Tenable is seeking a Customer Success Manager to execute foundational customer success strategies, ensure satisfaction, drive product adoption, and help customers achieve business goals. This role emphasizes building strong relationships, proactive support, and measurable outcomes across adoption and retention.

You'll build trusted advisor relationships, onboard customers, monitor health metrics, and collaborate with cross-functional teams to address needs and opportunities, including renewals

Formación

• BA/BS degree or equivalent work experience.
• 5+ years in customer-facing roles with 3+ years in account management or similar.
• Experience with SaaS or subscription-based solutions and driving adoption.
• Strong relationship management and ability to act as trusted advisor.
• Proficiency with Salesforce.com and Google Workspace.

Responsabilidades

• Build and nurture trusted advisor relationships with assigned customers.
• Lead onboarding to ensure a seamless, impactful start.
• Meet or exceed renewal and expansion targets through proactive engagement.
• Monitor health metrics and adoption trends to address risks.
• Conduct discovery to align solutions with customer goals.
• Collaborate with Territory Managers and Sales Engineers to address needs.
• Serve as primary contact for account escalations.

Conocimientos

Customer Success

Account Management

SaaS

Relationship Management

Educación

BA/BS degree

Herramientas

Salesforce.com

Google Workspace

Descripción del empleo

Tenable is seeking a Customer Success Manager to execute foundational customer success strategies, ensure satisfaction, drive product adoption, and help customers achieve business goals. This role emphasizes building strong relationships, proactive support, and measurable outcomes across adoption and retention.

You'll build trusted advisor relationships, onboard customers, monitor health metrics, and collaborate with cross-functional teams to address needs and opportunities, including renewals