Strategic Customer Success Manager: Growth & Renewals

IntraEdge; Colombia; Presencial; COP 66.960.000 - 111.600.000; Jornada completa

Descripción de la vacante

IntraEdge is seeking a Customer Success Manager to drive value for mid-market and large customers within a fast-growing SaaS platform. You will own relationships from onboarding to renewal, coordinating cross-functionally with product, sales and implementation to ensure adoption and measurable outcomes.

The role requires strategic thinking, executive-facing communication, and a track record of reducing churn and increasing net revenue retention.

Formación

• 2-5 years experience in CSM or similar consultative, customer-facing role in SaaS or subscription-based business
• Outstanding organizational and project management skills with a large and varied book of business
• Exceptional relationship management with executive-level stakeholders
• Ability to collaborate across departments to ensure customer success

Responsabilidades

• Develop and maintain trusted advisor relationships with key customer stakeholders & executive sponsors
• Lead strategic meetings with executive leadership to advance maturity and adoption
• Align partnership activities with business objectives and measurable value outcomes
• Act as the main point of contact and advocate for customers internally
• Collaborate cross-functionally with Implementation, Enablement, Sales, and Product
• Hold regular calls to help customers strategize product usage to achieve goals
• Contribute to the customer’s digital CX strategy and optimization roadmap
• Drive renewals in collaboration with Sales to achieve retention targets and minimize churn
• Identify upsell opportunities and communicate value to customers and stakeholders
• Share best practices and industry trends with senior stakeholders
• Manage a portfolio of 30-40 accounts with balanced priorities

Conocimientos

Relationship management

Executive alignment

Renewals

SaaS experience

Project management

Descripción del empleo

IntraEdge is seeking a Customer Success Manager to drive value for mid-market and large customers within a fast-growing SaaS platform. You will own relationships from onboarding to renewal, coordinating cross-functionally with product, sales and implementation to ensure adoption and measurable outcomes.

The role requires strategic thinking, executive-facing communication, and a track record of reducing churn and increasing net revenue retention.