Strategic Customer Service Director – Americas

Medtronic; Bogotá ciudad; Presencial; COP 120.000.000 - 210.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits

Incentive plans (MIP)

Career growth

Descripción de la vacante

Medtronic in Bogotá, Colombia seeks a senior management professional to lead functional teams in a global healthcare technology company. The role emphasizes strategic leadership, people development, and deploying operational plans to advance customer service and supply chain excellence.

You will manage multi-functional activities, influence cross‑functional partners, and drive organizational goals, including budgeting, talent development, and performance management, within a diverse,

Formación

• Requires broad management and leadership knowledge to lead multiple job areas, and detailed functional and operational expertise.
• Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.
• Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 10 years of relevant experience with 7+ years of managerial experience, or advanced degree with a minimum of 8 years of relevant experience with 7+ years of managerial experience).

Responsabilidades

• Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff.
• May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
• May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
• May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.

Conocimientos

People management

Strategic leadership

Cross-functional collaboration

Educación

Bachelor's degree

Descripción del empleo

Medtronic in Bogotá, Colombia seeks a senior management professional to lead functional teams in a global healthcare technology company. The role emphasizes strategic leadership, people development, and deploying operational plans to advance customer service and supply chain excellence.

You will manage multi-functional activities, influence cross‑functional partners, and drive organizational goals, including budgeting, talent development, and performance management, within a diverse,