Director of Customer Experience & Service Excellence

Medtronic; Norte; Presencial; COP 120.000.000 - 240.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Short-term incentive: MIP

Annual long-term incentive plan

Flexible benefits package

Descripción de la vacante

Medtronic is a global leader in healthcare technology seeking a senior manager to drive operations and care delivery across multiple teams. You will shape performance, align with strategic goals, and influence outcomes that improve patient lives.

Strong leadership and program management experience are essential. This role emphasizes developing talent, building strategic relationships, and guiding cross‑functional initiatives aligned with company objectives and patient impact across diverse

Formación

• Requires broad management and leadership knowledge to lead multiple job areas, and detailed functional and operational expertise.
• Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.
• Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 10 years of relevant experience with 7+ years of managerial experience, or advanced degree with a minimum of 8 years of relevant experience with 7+ years of managerial experience.

Responsabilidades

• Represents company to external and internal customers, answers product‑related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff.
• May manage web‑based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
• May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
• May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.

Descripción del empleo

Medtronic is a global leader in healthcare technology seeking a senior manager to drive operations and care delivery across multiple teams. You will shape performance, align with strategic goals, and influence outcomes that improve patient lives.

Strong leadership and program management experience are essential. This role emphasizes developing talent, building strategic relationships, and guiding cross‑functional initiatives aligned with company objectives and patient impact across diverse