Director, Customer Experience - Americas

COS Medtronic Shared Services Americas S.A.S.; Bogotá ciudad; Presencial; COP 240.000.000 - 420.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentive plan

Competitive benefits

Descripción de la vacante

Medtronic is seeking a senior management professional to lead a department within the Global Operations/Customer Success function in Bogotá. You will oversee tactical and strategic activities, mentor staff, and drive performance aligned with company objectives.

The role emphasizes leadership across multiple teams, budget responsibility, and engagement with senior leadership to implement strategic initiatives while ensuring high service levels and operational excellence.

Formación

• Requires broad management and leadership knowledge to lead multiple job areas, and detailed functional and operational expertise.
• Mastery level knowledge within a technical or professional discipline with broad understanding of related areas.
• Requires a Baccalaureate degree (or for degrees earned outside the United States, a degree which satisfies the requirements and minimum of 10 years of relevant experience with 7+ years of managerial experience, or advanced degree with a minimum of 8 years of relevant experience with 7+ years of managerial experience).

Responsabilidades

• Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and may connect customers to appropriate support or field staff.
• May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
• May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
• May manage inventories at customer facilities using EDI, forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.

Conocimientos

Leadership

People management

Strategic thinking

Operational planning

Mentoring & coaching

Educación

Bachelor's degree

Descripción del empleo

Medtronic is seeking a senior management professional to lead a department within the Global Operations/Customer Success function in Bogotá. You will oversee tactical and strategic activities, mentor staff, and drive performance aligned with company objectives.

The role emphasizes leadership across multiple teams, budget responsibility, and engagement with senior leadership to implement strategic initiatives while ensuring high service levels and operational excellence.