LATAM IT Support Specialist — Onsite Bogotá

Medtronic; Bogotá ciudad; Presencial; COP 42.000.000 - 66.000.000; Jornada completa

Descripción de la vacante

Medtronic is seeking an IT Support professional to serve as a key contact for LATAM employees, delivering technical support and ensuring effective use of workplace technologies in Bogotá, Colombia.

Responsibilities include resolving hardware, software, and connectivity issues, managing incidents via ITSM tools, and collaborating with cross-functional IT teams to maintain business continuity. A Bachelor’s degree in a technical field and English at B2 level are required.

Formación

• Bachelor's degree in Information Technology, Computer Science, Systems Engineering, Software Engineering, Telecommunications, or related field.
• English proficiency at least B2.
• 2+ years in IT Support, Help Desk, Service Desk, Technical Support, or End-User Support environments.
• Working knowledge of Microsoft Office Suite and collaboration tools (Outlook, Excel, Word, PowerPoint, Teams).
• Experience using ITSM tools and ticketing systems (ServiceNow or similar).
• Basic networking knowledge (routers, switches, connectivity).
• Strong customer service skills.

Responsabilidades

• Resolve technical problems in a call center/help desk environment.
• Provide technical support for software/hardware and user training.
• Collaborate with cross-functional teams to restore service and maintain business continuity.
• Maintain incident records and troubleshoot PC/server/mainframe issues.
• Address questions on procedures, online transactions, and system status.
• Interact with network services and development teams to identify problems.
• Recommend system modifications to reduce user problems.

Conocimientos

English Proficiency

Customer service

Troubleshooting

Problem solving

Educación

Bachelor's degree in Information Technology/CS/SE/Telecommunications

Herramientas

ITSM tools (ServiceNow)

Microsoft Office

Descripción del empleo

Medtronic is seeking an IT Support professional to serve as a key contact for LATAM employees, delivering technical support and ensuring effective use of workplace technologies in Bogotá, Colombia.

Responsibilities include resolving hardware, software, and connectivity issues, managing incidents via ITSM tools, and collaborating with cross-functional IT teams to maintain business continuity. A Bachelor’s degree in a technical field and English at B2 level are required.