Trilingual Team Lead: Mentorship & Strategy

TaskUs; Colombia; On-site; COP 147,956,352 - 184,945,441; Full time

Job summary

A leading digital services firm in Colombia is seeking a skilled Team Lead to mentor and guide a team through transitions. This role demands strong leadership, analytical, and problem-solving skills. Candidates should have at least one year of experience in people management, a B2 level of English, and the ability to ensure compliance with customer confidentiality and safety standards. Flexibility with schedules is crucial as operations depend on client needs. Join a dynamic environment where growth and innovation are prioritized.

Qualifications

• 1 year of prior relevant people management experience in the BPO or call center industry.
• A high-level understanding of customer confidentiality standards.
• Advanced English level (B2).
• Ability to implement and manage KPIs.

Responsibilities

• Lead a high-performing team through its transition.
• Implement escalation channels and suggest recommendations.
• Develop strategies for achieving team goals.
• Conduct interviews and promote department culture.
• Ensure compliance with Occupational Safety and Health policies.

Skills

People management experience

Strategic thinking

Analytical skills

Creative problem-solving skills

Advanced communication skills

Leadership skills

Job description

A leading digital services firm in Colombia is seeking a skilled Team Lead to mentor and guide a team through transitions. This role demands strong leadership, analytical, and problem-solving skills. Candidates should have at least one year of experience in people management, a B2 level of English, and the ability to ensure compliance with customer confidentiality and safety standards. Flexibility with schedules is crucial as operations depend on client needs. Join a dynamic environment where growth and innovation are prioritized.