Client Experience Lead - Move Coordination & Excellence

Unicorn Moving & Storage; Colombia; Sur place; COP 58 792 097 - 83 988 711; Plein temps

Résumé du poste

A veteran-owned moving company in Bogotá seeks a Client Experience Manager to own the entire customer journey, ensuring smooth transitions from booking to move completion. The role demands strong English communication, attention to detail, and the ability to remain calm under pressure. You will coordinate between teams, manage expectations, and strive for five-star reviews. Competitive monthly salary is $1,400, with potential bonuses, reflecting performance quality and customer satisfaction.

Qualifications

• Experience in customer service, operations, logistics, or coordination roles is preferred.
• Judgment, discipline, and professionalism are essential.

Responsabilités

• Conduct detailed pre-move confirmation calls with customers.
• Act as the primary customer point of contact on move day.
• Coordinate closely with crews and dispatch throughout execution.

Connaissances

Strong English communication skills

Attention to detail

Customer service experience

Decision-making ability

Ability to remain calm under pressure

Description du poste

A veteran-owned moving company in Bogotá seeks a Client Experience Manager to own the entire customer journey, ensuring smooth transitions from booking to move completion. The role demands strong English communication, attention to detail, and the ability to remain calm under pressure. You will coordinate between teams, manage expectations, and strive for five-star reviews. Competitive monthly salary is $1,400, with potential bonuses, reflecting performance quality and customer satisfaction.