Specialist, Customer Success - Bilingual

cnx; Soacha ciudad; Presencial; COP 66.960.000 - 111.600.000; Jornada completa

Descripción de la vacante

cnx in Bogota is seeking a Specialist, Customer Success - Bilingual to drive value through customer engagement, focusing on selling and renewing contracts. You will forecast, maintain product knowledge, and resolve customer roadblocks, with a strong emphasis on outbound engagement and CRM data management.

The role requires 2+ years in sales (1+ year in B2B), English level B2, experience with cold calling and CRM systems, and a proven quota achievement.

Formación

• 2+ years in sales, at least 1 year in B2B sales.
• English level B2 minimum.
• Experience with cold calling.
• Experience with CRM systems.
• Proven track record of meeting sales quotas.
• Experience in high-volume calling.
• Willingness to work from home.

Responsabilidades

• Provide accurate weekly/monthly/quarterly sales forecasts.
• Master product knowledge and technical understanding to assess client requirements.
• Address customer concerns to improve satisfaction and product usage.
• Manage competitive pressures and objections to retain or win customers.
• Handle high volume customer contacts via phone and email (mostly outbound).
• Collaborate with team and Sales Manager to deliver professional customer experiences.
• Maintain CRM to ensure data is captured accurately.
• Lead qualification, conversion, health checks, and contract renewals as needed.

Conocimientos

B2B sales

Cold calling

CRM experience

MS Office

High-volume calling

English level B2

Problem solving

Team collaboration

Herramientas

CRM software

CRM systems

MS Office

Descripción del empleo

Job Title:

Specialist, Customer Success - Bilingual

Job Description:

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

You Will:

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

You Have:

• 2+ year of experience working in Sales positions, minimum 1 year in B2B Sales (Business to Business)
• English Level B2 minimum
• Experience with Cold Calling
• Experience working with CRM systems
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience or willingness to work from home

Location:

COL Bogota - Cra. 15 #77-50

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time2026-11-16