SMB Account Manager — E‑commerce Growth & Launch Lead

SellCord; Bogotá; On-site; COP 36,000,000 - 60,000,000; Full time

Benefits offered by this job

19 paid time off days

Competitive compensation

Job summary

SellCord is seeking an Account Manager to oversee a portfolio of SMB client accounts on Walmart Marketplace. You will ensure client satisfaction, coordinate product launches, and work with internal teams to drive successful campaigns and communications.

Ideal candidates have 2+ years in customer-facing roles, strong communication, and fluency in English. This full-time position in Colombia requires a reliable internet connection and the ability to multitask in a fast-paced e‑commerce environment.

Qualifications

• 2+ years in customer-facing role.
• Marketing or sales experience is a plus.
• Fluent English required.
• Proficient with G Suite (Gmail, Calendar, Sheets, Docs) and Slack.
• Strong written and verbal communication; detail oriented.

Responsibilities

• Manage day-to-day operations for assigned accounts and be the primary contact.
• Prepare and deliver performance updates and meeting recaps.
• Coordinate with internal teams for smooth product launches and tasks.
• Collaborate with advertising managers to optimize campaigns.
• Monitor sales data and KPIs to identify trends and make recommendations.
• Maintain strong client relationships through timely, professional communication.

Skills

Customer facing

Communication

Multitasking

Time management

Emotional intelligence

English fluency

Tools

G Suite

Slack

Project management tools

Job description

SellCord is seeking an Account Manager to oversee a portfolio of SMB client accounts on Walmart Marketplace. You will ensure client satisfaction, coordinate product launches, and work with internal teams to drive successful campaigns and communications.

Ideal candidates have 2+ years in customer-facing roles, strong communication, and fluency in English. This full-time position in Colombia requires a reliable internet connection and the ability to multitask in a fast-paced e‑commerce environment.