Marketplace Account Manager

SellCord; Bogotá; Hybrid; COP 60,000,000 - 90,000,000; Full time

Benefits offered by this job

19 days PTO

Job summary

SellCord is seeking a Marketplace Account Manager to own the day-to-day marketplace operations for assigned accounts in Bogota. You will manage product setup, variations, and compliance while optimizing large catalogs and product feeds.

You will troubleshoot sync issues across OMS and integrations, maintain data quality, and collaborate with cross-functional teams to ensure successful launches and ongoing success.

Qualifications

• 2–4+ years in marketplace or ecommerce operations
• Strong product setup and catalog management
• Experience with marketplaces, OMS, or integration platforms
• Knowledge of product feeds, UPCs, GTINs, and mapping
• Experience managing large catalogs (200+ SKUs)
• Strong Excel/Sheets skills (lookups, bulk updates, error analysis)
• Excellent attention to detail and data quality
• Strong problem-solving and ownership mindset
• Able to work independently with multiple accounts
• Fluent written and verbal English

Responsibilities

• Own day-to-day marketplace operations for assigned accounts.
• Manage product setup, item creation, variations, attributes, and compliance.
• Maintain and optimize product content across large catalogs.
• Manage product feeds and mapping using UPCs/GTINs.
• Troubleshoot product, inventory, order, and data sync issues.
• Collaborate with OMS, partner portals, and integration tools.
• Handle bulk updates and catalog maintenance using Excel/templates.
• Review and resolve marketplace errors and data-quality issues.
• Support review syndication and UGC processes.
• Investigate root causes of recurring issues for long-term fixes.
• Document marketplace processes and workflows clearly.
• Communicate roadblocks and account issues to internal teams.
• Ensure critical marketplace issues are addressed quickly.
• Support onboarding and successful launches of new brands.

Skills

Marketplace ops

Catalog mgmt

Excel/Sheets

Data integrity

English comms

Ownership

Time mgmt

Problem solving

Stakeholder comms

Tools

Excel

Google Sheets

OMS

Marketplace platforms

UPC/GTIN mapping

Job description

Job Logistics Summary

Position: Marketplace Account Manager

Type: (40 hrs/week)

Location: Bogota (Hybrid)

Compensation: Based on experience

About The Role

As a Marketplace Account Manager at SellCord, you'll be responsible for managing the operational side, ensuring products are accurately set up, listings meet marketplace requirements, and integrations are working correctly.

You’ll work closely with internal teams and marketplace systems to troubleshoot product, inventory, order, and data synchronization issues. This is a hands‑on role that requires strong marketplace operations experience, attention to detail, technical problem‑solving skills, and a high level of ownership.

Roles and Responsibilities

• Own the day‑to‑day marketplace operations for assigned accounts.
• Manage product setup, item creation, variations, attributes, and marketplace compliance.
• Maintain and optimize product content across large catalogs, ensuring listings meet requirements.
• Manage product feeds and product mapping using UPCs, GTINs, and other product identifiers.
• Monitor and troubleshoot product, inventory, order, and data synchronization issues across marketplace and integration platforms.
• Work with Order Management Systems (OMS), partner portals, and other integration tools to identify and resolve operational issues.
• Manage bulk product updates and catalog maintenance using Excel and marketplace templates.
• Review and resolve marketplace errors, rejected items, and data‑quality issues.
• Support review syndication and User Generated Content (UGC) processes.
• Identify recurring marketplace issues and investigate their root causes to develop long‑term solutions.
• Maintain clear documentation of marketplace processes, workflows, and recurring issues.
• Communicate roadblocks and account issues proactively to internal teams.
• Ensure critical marketplace issues are addressed quickly and accurately.
• Support the onboarding and successful launch of new brands.

Skills And Qualifications

• 2–4+ years of hands‑on experience in marketplace operations, e‑commerce operations, or a similar role.
• Strong experience with product setup, catalog management, variations, attributes, and marketplace compliance.
• Experience working with marketplace platforms, partner portals, Order Management Systems (OMS), or integration platforms.
• Strong understanding of product feeds, UPCs, GTINs, and product mapping.
• Experience managing large product catalogs, ideally 200+ SKUs.
• Strong Excel or Google Sheets skills, including lookups, bulk file manipulation, filtering, and error analysis.
• Experience troubleshooting product, inventory, order, and data synchronization issues.
• Strong attention to detail and ability to identify and resolve data discrepancies.
• Strong problem‑solving skills with the ability to identify root causes rather than relying on temporary fixes.
• Highly organized and able to manage multiple accounts, priorities, and deadlines.
• Strong sense of ownership and ability to work independently.
• Strong written and verbal communication skills in English.

Why It's Awesome to Join SellCord

• Be part of a dynamic and supportive team in a fast‑growing company.
• Work with a growing portfolio of brands and gain exposure to complex marketplace operations.
• Collaborate with cross‑functional teams across Operations, Account Management, and Leadership.
• Enjoy opportunities for professional development and career growth.
• Competitive compensation based on experience with 19 paid time off days.
• Work in a fast‑paced environment where ownership, problem‑solving, and initiative are highly valued.