Account Manager

SellCord; Puerto Bogotá; Hybrid; COP 42,000,000 - 64,000,000; Full time

Job summary

SellCord is seeking an Account Manager to oversee a portfolio of SMB client accounts on Walmart Marketplace. You will ensure client satisfaction, coordinate launches, and drive sustainable growth with cross-functional teams.

In this contractor role, you will deliver performance updates, manage campaigns, and build strong relationships with clients while maintaining clear communication and attention to detail in a fast-paced ecommerce environment.

Qualifications

• 2+ years in customer-facing roles; marketing or sales experience is a plus.
• Proficiency with G Suite and Slack; PM tools helpful.
• Fluency in English is required.

Responsibilities

• Manage the day-to-day operations for assigned accounts and act as the primary point of contact
• Prepare and deliver performance updates, replenishment reports, and meeting recaps
• Collaborate with internal teams to ensure smooth product launches and task execution
• Coordinate with advertising managers to optimize client campaign performance
• Monitor sales data and key performance indicators to identify trends and make recommendations
• Maintain strong client relationships through timely and professional communication

Skills

Customer-facing experience

English fluency

Communication skills

Time management

Tools

G Suite

Slack

PM tools

Job description

Job Logistics Summary
Position:Account Manager, SMB
Type:Full-Time (40 hrs/week)
Location: Colombia (Bogota & Barranquilla)
Employment Type:Contractor

Who We Are

SellCord is a leading agency specializing in launching and scaling brands exclusively on Walmart Marketplace. As Walmart-approved partners, we help businesses grow by optimizing their presence on the platform and driving sustainable success.

Our Account Management team plays a crucial role in building strong client relationships and executing effective operational strategies. We’re currently seeking an Account Manager to join our team and support our continued growth.

About the Role

As an Account Manager at SellCord, you will be responsible for managing a portfolio of client accounts, ensuring their satisfaction, and overseeing their success on Walmart Marketplace. You’ll work closely with internal teams to ensure product launches, strategic execution, and consistent client communication. This role offers an exciting opportunity to make a real impact in a fast-growing e-commerce environment.

Roles and Responsibilities

• Manage the day-to-day operations for assigned accounts and act as the primary point of contact

• Prepare and deliver performance updates, replenishment reports, and meeting recaps

• Collaborate with internal teams to ensure smooth product launches and task execution

• Coordinate with advertising managers to optimize client campaign performance

• Monitor sales data and key performance indicators to identify trends and make recommendations

• Maintain strong client relationships through timely and professional communication

Skills and Qualifications

• 2+ years of experience in customer facing roles; marketing or sales experience is a plus

• Proficiency with G suite tools including Gmail, Google Calendar, Sheets, Google Docs, and Slack; experience with project management tools is a plus

• Solid written and verbal communication skills, with attention to detail

• Ability to multitask and prioritize effectively in a fast-paced environment

• High emotional intelligence and ability to adapt to different client styles

• Strong organizational and time management skills

• A reliable computer and internet connection is required for this role.

• Fluency in English is required.

Why It’s Awesome to Join SellCord

• Be part of a dynamic and supportive team in a fast-growing company

• Enjoy opportunities for professional development and career growth

• Competitive compensation with 19 paid time off days

• Work with cross-functional teams dedicated to innovation and operational excellence