Account Manager

SellCord; Bogotá; On-site; COP 36,000,000 - 60,000,000; Full time

Benefits offered by this job

19 paid time off days

Competitive compensation

Job summary

SellCord is seeking an Account Manager to oversee a portfolio of SMB client accounts on Walmart Marketplace. You will ensure client satisfaction, coordinate product launches, and work with internal teams to drive successful campaigns and communications.

Ideal candidates have 2+ years in customer-facing roles, strong communication, and fluency in English. This full-time position in Colombia requires a reliable internet connection and the ability to multitask in a fast-paced e‑commerce environment.

Qualifications

• 2+ years in customer-facing role.
• Marketing or sales experience is a plus.
• Fluent English required.
• Proficient with G Suite (Gmail, Calendar, Sheets, Docs) and Slack.
• Strong written and verbal communication; detail oriented.

Responsibilities

• Manage day-to-day operations for assigned accounts and be the primary contact.
• Prepare and deliver performance updates and meeting recaps.
• Coordinate with internal teams for smooth product launches and tasks.
• Collaborate with advertising managers to optimize campaigns.
• Monitor sales data and KPIs to identify trends and make recommendations.
• Maintain strong client relationships through timely, professional communication.

Skills

Customer facing

Communication

Multitasking

Time management

Emotional intelligence

English fluency

Tools

G Suite

Slack

Project management tools

Job description

Job Logistics Summary

Position: Account Manager, SMB
Type: Full-Time (40 hrs/week)
Location: Colombia (Bogota & Barranquilla)
Employment Type: Contractor

Who We Are

SellCord is a leading agency specializing in launching and scaling brands exclusively on Walmart Marketplace. As Walmart-approved partners, we help businesses grow by optimizing their presence on the platform and driving sustainable success.

About The Role

As an Account Manager at SellCord, you will be responsible for managing a portfolio of client accounts, ensuring their satisfaction, and overseeing their success on Walmart Marketplace. You’ll work closely with internal teams to ensure product launches, strategic execution, and consistent client communication. This role offers an exciting opportunity to make a real impact in a fast-growing e-commerce environment.

Roles and Responsibilities

• Manage the day-to-day operations for assigned accounts and act as the primary point of contact
• Prepare and deliver performance updates, replenishment reports, and meeting recaps
• Collaborate with internal teams to ensure smooth product launches and task execution
• Coordinate with advertising managers to optimize client campaign performance
• Monitor sales data and key performance indicators to identify trends and make recommendations
• Maintain strong client relationships through timely and professional communication

Skills And Qualifications

• 2+ years of experience in customer facing roles; marketing or sales experience is a plus
• Proficiency with G suite tools including Gmail, Google Calendar, Sheets, Google Docs, and Slack; experience with project management tools is a plus
• Solid written and verbal communication skills, with attention to detail
• Ability to multitask and prioritize effectively in a fast-paced environment
• High emotional intelligence and ability to adapt to different client styles
• Strong organizational and time management skills
• A reliable computer and internet connection is required for this role.
• Fluency in English is required.

Why It’s Awesome to Join SellCord

• Be part of a dynamic and supportive team in a fast-growing company
• Enjoy opportunities for professional development and career growth
• Competitive compensation with 19 paid time off days
• Work with cross-functional teams dedicated to innovation and operational excellence