Senior Salesforce Developer - Remote & Service Cloud Lead

AgileEngine; Capital; Presencial; COP 375.281.000 - 562.922.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Competitive pay

Remote with flexible hours

Modern projects

Collaborative culture

Well-being programs

Descripción de la vacante

AgileEngine is seeking a Senior/Lead Salesforce Developer to own complex, high-scale post-sales platforms and AI-enabled workflows. You will build modern solutions with Apex/LWC, enhance enterprise Service Cloud features, and support Aura/Visualforce components.

This remote role aligns with US Central Time and offers growth, competitive compensation, and a collaborative culture that values impact and innovation.

Formación

• 4+ years of experience in Salesforce Development roles.
• Strong development skills using Apex, LWC, and Flows.
• Expertise in Service Cloud, Salesforce integrations, and Omnichannel.
• Hands-on production Salesforce support and troubleshooting.
• Operational/incident ownership, monitoring, and incident management.
• Upper-intermediate English level.

Responsabilidades

• Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems.
• Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.
• Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.

Conocimientos

Salesforce Development

Apex

LWC

Flows

Service Cloud

Salesforce Integrations

Omnichannel

Incident Management

English

Descripción del empleo

AgileEngine is seeking a Senior/Lead Salesforce Developer to own complex, high-scale post-sales platforms and AI-enabled workflows. You will build modern solutions with Apex/LWC, enhance enterprise Service Cloud features, and support Aura/Visualforce components.

This remote role aligns with US Central Time and offers growth, competitive compensation, and a collaborative culture that values impact and innovation.